Workplace Services Facilities Manager

Role Purpose

Manage and oversee the development and implementation of facilities strategy and capital lifecycle management for major systems upgrades, refurbishments and location openings and/or closures. Standardize and specify facilities systems, products and maintenance, leases and contracts. Develop and manage the design, space planning, engineering / maintenance, construction and inspection of facilities. Develop strategy and structure for disaster / recovery plans. Manage and oversee the planning and execution of facility operations including, space allocation and forecasting, work-space design, construction, renovations, reconfigurations, building operations and maintenance, and mail and shipping services to ensure a safe and productive work environment is provided for all employees.

Key Accountabilities

• Develop and implement facilities strategy and capital lifecycle management in order to:
• Determine and execute long term global capital spending plan based on strategic capacity needs, asset lifecycles, and current / emerging technologies.
• Prepare and deliver annual capital budget and quarterly forecasts with input from related stakeholders from the local operational level and Global Infrastructure team, tracking actual vs. budget.
• Maintain with assistance from the local operational level an accurate and complete inventory of all related facility systems and assets.
• Provide Facilities Direction, Consultation and Operational Support for assigned offices/teams.
• Determine and implement rulesbased decision trees and escalation procedures for all facility systems. Serve as 2nd tier support in times of outage or troubleshooting.
• Develop standard checklists for major system preventative maintenance and repair.
• Oversee and ensure the timely execution of facility systems tests, preventative maintenance and related records / files for all assigned locations.
• Ensure that policies are established and followed to meet regional / country specific regulatory requirements and regulations (i.e. OSHA).
• Provide expertise and input regarding local vendor selection and management where applicable based on scope and term of service.
• Provide Active Project Management for Major Upgrades, Refurbishments and CRO Openings / Closures by:
• Creating and executing major facilities project plans. Determine scope and involvement.
• Developing RFI / RFQ proposals for the negotiation with product managers / suppliers, engineers and contractors for selection of services.
• Overseeing construction phases of large projects / build-outs to ensure timely completion within budgeted expenditures.
• Standardize and specify applicable systems, products and maintenance contracts by:
• Selecting and executing major facilities purchases to include uninterrupted power supply (UPS) systems, generator, refrigeration, heating, ventilation and air conditioning, plumbing, water treatment, electrical systems, etc.
• Negotiating and executing support contracts for major systems.
• Develop and manage the design, space planning, engineering/maintenance, construction and inspection of call center facilities.
• Develop strategy and structure for facilities disaster / recovery plans.
• Serve as preliminary contact for lease negotiation renewals and space requirements.
• Implement Green Engage and other company wide initiatives.
• Coach and develop team members; hire, fire, assess, discipline, document performance, recommend salary and classification changes.

Key Skills & Experiences

Education –

Bachelors Degree or technical institute degree/certificate in electrical, mechanical engineering, maintenance management IT, Telecommunication, Business or an equivalent combination of education and work related experience.

Experience –

6 to 10 years progressive work related experience in building maintenance with demonstrated proficiency in multiple disciplines/processes related to the position as well as 3 to 5 years prior supervisory or team leader experience.

Technical Skills and Knowledge –

• Demonstrated working knowledge of major facility systems including uninterrupted power supply (UPS), electrical, generator, refrigeration, heating, ventilation, air conditioning, plumbing and preventative maintenance.
• Demonstrated experience with RFI / RFQ process management, negotiation skills, vendor selection and management.
• Demonstrated experience in leading and developing people.
• Demonstrates effective verbal and written communication skills for the purpose of providing information to clients, vendors and/or staff