Training Officer 培训主管

• Assist to analyse training needs of the hotel in general and individual departments, and develop strategies which address needs. 帮助从整体和各个部门的角度分析酒店的培训需求，并发展表明有培训需求的培训策略。
• Familiarise yourself with the IHG HR and Training Standards, localizing where necessary 熟悉洲际酒店管理集团的人力资源和培训标准，提取必需的信息。
• Ensure effective training programs are in place for the following: 保证以下有效的培训项目适当地开展：
• New Associate Orientation
• 新员工入职培训
• Train the Trainer
• 培训（部门）培训者
• Customer Service Training 客户服务培训
• Technical job specific training (through certification of departmental standards and procedures) 技术性工作的细节培训（通过部门标准和程序的认证）
• Supervisory Skills Training
• 培训
• Management Development
• 管理发展培训
• Fire, Life and SafetyTraining
• 消 防，急救和安全培训
• Selling Skills
• 销售技巧培训
• Associate retraining
• 员工的再培训
• Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
• 监控 各个部门的”与营业相关的培训计划”的工作进度，保证达到培训目的。
• Maintains all hotel training records
• 保持酒店所有的培训记录
• Assist to establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
• 帮助建立一个含有书籍，电视，定期刊物和声频系统的图书馆，以便更好地完成培训及使员工个人得到发展
• Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
• 根据具体部门需要，与部门领导设计/制作/实施培训项目，保证培训会议计划的建立和培训的有效性
• Attend departmental training session and critique performance
• 参加部门培训会议，并对培训的结果提出意见
• Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, etc
• 运用洲际酒店管理集团基准来监控培训项目使其成功并依此修正工作情况。例如员工满意度调查,客人满意度调查等
• Assist Department Trainers in preparing and conducting departmental training and assess accordingly
• 帮助各部门的培训者准备和监控部门培训，从而进行评估
• Prepare and monitor training programs for:
• 为以下的（被培训员工）准备和引导培训程序：
• Management Trainees 管理层的被培训员工
• Work Experience 工作经验（培训）
• Hotel School Trainees, etc 来自酒店学校的新员工，等
• Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
• 获得一个由可以帮助进行培训工作的专业人员组成的专家网络来推进培训或进行专业培训
• Ensure that Department Heads abide by their responsibilities of associate training against departmental S&Ps
• 确保部门领导的员工培训工作是依循着部门的标准共组程序开展的。
• Produce monthly training reports for your Manager and the General Manager including:
• 制作月度培训报告给管理者和总经理，包括：
• Internal Training Programs conducted:
• 内部培训项目：
• Who attended
• 参与者
• Number of people attended
• 参与者人数
• Duration of training
• 培训时间
• Who trained
• 培训者
• Cost of delivery (including labor costs)
• 费用（包括人力成本）
• Anticipated return on investment and/or training goal
• 预期的培训目标
• External training programs attended: 外部培训项目：
• Who attended参与者
• Number of people attende
• 参与者人数
• Duration of training
• 培训时间
• Who trained
• 培训者
• Cost of delivery (including labor costs)
• 费用（包括人力成本）
• Anticipated return on investment and/or training goa
• 预期的培训目标
• Liaise with other IHG Training Managers to share experiences and resources
• 与洲际酒店管理集团的其他培训管理人员分享经验及资源
• Liaise with educational institutions conducting hospitality and training courses
• 与开设饭店与培训课程的教育机构联系
• Maintain current information and records of suppliers of training resources and materials
• 保持从培训资源供应者处获得当前的培训信息和记录
• Delivers briefings of all internal programmes to executive management and department head
• 递送内部所有（培训）项目的简要记录给行政管理者和部门领导
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• 指导，劝告和约束员工，提供有建设性的回馈来提高员工的工作成绩
• Regularly communicates with staff and maintains good relations
• 定期与员工进行交流，与员工保持良好的关系

Required Skills –
技能要求
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Knowledge of Local Labour and Employment Regulations.
• 具有本地人力和雇佣法的知识
• Proficient in the use of Microsoft Office
• 精通微软办公软件
• Good writing skills
• 良好的写作技能

Qualifications –
学历
• Diploma in Human Resources, Training or Business Administration.
• 具有人力资源，培训或商业管理的毕业证书
Experience –
经验
• 2 years of relevant experience or an equivalent combination of education and work-related experience.
• 2年相关工作经验或与此相当的教育与工作经验结合的背景