Terrigal Beach House Operations Manager

The Role

This is a fully operational position working across days, nights and weekends, with responsibility for both people leadership and commercial outcomes.

You will:

• Be the face of Terrigal Beach House

• Lead, engage and support a large team of up to 70 team members

• Set the tone on the floor through visible, values-led leadership

• Build strong team culture that drives service standards, repeat visitation and revenue

• Manage labour effectively to support strong flow-through to GOP

• Understand budgets, wage controls and operational panels

• Plan ahead for peak periods, events and seasonal trade to protect service and profit

• Coach leaders to lift capability, accountability and performance

• Build strong relationships with locals and regular guests

• Ensure compliance with licensing and venue requirements through consistent leadership

This role is about leading people well, so the business performs well.

 About You

You are a leader who:

• Has experience in large, high-volume hospitality venues

• Is comfortable working weekends and nights

• Leads with honesty, integrity and sound judgement

• Understands the link between people engagement, revenue and GOP

• Builds trust through consistency and clear communication

• Is confident managing labour, costs and service delivery at scale

• Enjoys developing people and creating future leaders

• Is hands-on, visible and calm under pressure

Qualifications & Requirements

• Current RSA and ARCG (essential)

• Licensee qualifications (highly regarded, not essential)

• Strong operational and commercial understanding

• Experience leading large teams in fast-paced environments

Why Join Us?

• A leadership role where people drive performance

• A venue with strong local connection and high-volume trade

• Opportunity to grow within a large hospitality group

• Real influence over culture, revenue and operational results

• A fast-paced, social environment where leadership matters

If you believe strong people leadership leads to stronger results, we’d love to hear from you.