English 简体中文 繁體中文 Deutsch Português (Brasil) 日本語 ไทย Indonesian Türkmen Español (LA) Español (ES) Français Italiano Русский عربى Українська Français Canadien Nederland Polski

TMS & Field Operation Manager

Hotel Brand:
Location: China, Shanghai, Shanghai
China, Beijing, Beijing
China, Sichuan, Sichuan
China, Guangdong, Shenzhen

Hotel: Corp Shanghai, 2nd Floor, Citigroup Tower, No. 33 Hua Yuan Shi Qiao Road, Pudong District, 200120

Job number: 148024

This role can be based in Shanghai, Beijing, Chengdu, Shenzhen.

 

This role is to perform as IT leader to the TMS hotels.  Ensure the consistency and quality of hotel IT operations and technical standards. Act as a Brand Hearted catalyst for organizational change process management and plays a leading role in promoting the IHG Ways of Working around our Winning Ways, Room to be yourself, and align with our Company Vision and Purposes to deliver Brand Standards through our people in a responsible way.

Your day to day

  • Develop implementation process and monitor implementation quality
  • Look for better workflows to further improve work efficiency and quality
  • Responsible for the production of work-related documents and processes
  • Work with TMS support team to improve TMS service quality
  • Report duty whenever required for problem-shooting.
  • Arranges proper maintenance of various computer-related equipment, including PC, printers, etc.
  • Extends full support for various systems upgrade whenever required, including pre-installation liaison with suppliers, processing of training, installation, etc.
  • Performs any other duties as required by Hotel Management Team, 
  • Provides assistance and guidelines to the hotels in assigned area for IT Audit process and build a cohesive IT team in the assigned area.
  • Proactively participates in the GC Property, Owner & Stay Experience Products & Platforms IT projects deployment in the assigned area for testing, coordination, and implementation.
  • Provides the timely, accurate and detailed hotel IT status report for hotels in the assigned area.
  • Provides support and resources to the IT team for recruitment, performance management and development needs.
  • Provides professional support and training to hotel to make sure the brand standard compliance. Supports GC P&T product team to deliver product. 
  • Demonstrate the best practices and enforce the IT standards at the hotels in the assigned area.
  • Be a credible IT professional who is trusted by superiors, colleagues, and the subordinates.

 

What we need from you 

  • College or above Diploma in Business, Project Management, Economics or related discipline
  • At least 3 years of experience in project management or consulting in professional services, hospitality or FMCG  industries

Project Management

  • Solid understanding of project management processes, methodologies, and tools; hands-on experience in project delivery is preferred.

Analytical & Logical Thinking

  • Strong logical thinking and the ability to present ideas in a clear and structured way.
  • Numerically sensitive and able to connect details with the bigger picture.

Industry & Business Awareness

  • Familiarity with the hospitality or FMCG industry at a macro/strategic level.
  • Basic understanding of independent advisory and corporate strategy

Communication & Collaboration

  • Good verbal and written communication skills in both English and Chinese.
  • Good communication and pressure resistance ability, with certain management and coordination ability 
  • Strong partnership mindset and stakeholder management skills across functions

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Apply
Back to top