Systems Administrator

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

Your day to day:

• You will be responsible for the efficient and optimum use and assist in installing, networking, training and maintaining the below systems: Property Management Systems, Back Office Accounting System, Point of Sales System, All operating systems including Active Directory, Sales & Catering System, Hotel Inventory System, E-Mail System, Electronic Key System, PABX Programming / IP Telephone, Call Accounting System, Voice Mail Programming, In-Room Entertainment Programming / IPTV, Audio Video system, Payroll Personnel Timekeeping, Materials Management System, Guest Quality Management System, HSIA, Database

• Help the Director of IT to maintain a full up-to-date inventory for all hardware including Access Points, Printers, Workstations, Switches, Monitors, etc including the telecommunications related computer equipment’s. Detailing Purchase date, Price, Serial Number, Model Number, expected replacement date and maintenance where applicable.

• Help the Director of IT to maintain a full up-to-date Software list including all operating systems backed up by the original licenses or invoice, detailing Software licenses, Purchase date, Price (where applicable), release number, and maintenance (where applicable)

• Help the Director of IT to maintain a full up-to-date inventory per PC, all Software applications installed including location and release number.

• Help the Director of IT to maintain a full up-to-date schematic diagram, identifying all main systems including interfaces, reservation system, E-Mail and Call Accounting System.

• Help the Director of IT to maintain a full up-to-date schematic diagram; identify all cabling routes and clear & exhaustive labeling.

• Help the Director of IT to maintain a full up-to-date diagram or listing identifying all patching information for the IT Patch Panel(s). (Fully documented) for deployment and maintain HSIA including Wi-Fi where appropriate, as per brand requirements to generate revenue and improve the services to the Hotel.

• Responsible for deployment and maintain IPTV to generate revenue and improve the service to the Hotel when it is brand appropriate. 

• Help the Director of IT to maintain a full up-to-date IT Emergency Plan. It should be agreed with all Department Heads and cover all critical system.

• Help the Director of IT to maintain full up-to-date systems full set of manuals in IT Department.

• To help managing the capacity planning of the servers & tape\cloud back-up.

• To help managing and testing the Disaster Recovery Plan. (Reloading of back-up, live test of UPS…).

• To assist managing the physical security of any computer room, internet access.

• To stay up-to-date with technology change, trends and future in the hospitality industry and in general

• To share any experience with the rest of the team

• To help managing the improvement the quality of Guest Experience on Internet & TV Services.

• To help managing the improvement the quality of Guest Experience on AV Services.

• To ensure hotel AV equipment’s are in working conditions

• To lead & develop the team by involving & providing all the trainings and document all the information’s required.

• To attend and encourage the team as well to attend all kind of trainings or meetings offered by Hotel.

• To assist in managing an IT Audit of the hotel following IT Audit document provided by the Divisional Office.

• Any other responsibility given by Director of IT

What we need from you:

• Bachelor’s degree in Computer Science, Computer Engineering, IT, or related field.

• 2-3 years of experience in IHG Hotel & Resorts as a System Administrator or IT Supervisor.
• Knowledge of Linux/Windows OS, networking, and lab IT infrastructure
• Familiarity with Hotel Systems and requirements.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing