Specialist Language BSC (Japanese)

<div class='description'><p><strong>Role Purpose</strong></p><p><span style="color: black; font-family: Arial, sans-serif;"><span style="font-size: 8pt; line-height: 115%;">The primary responsibility of this role is to provide active support to a group of owned / managed hotels in maintaining hotels’ Accounts Receivable, Income Audit, along with maximizing cash-flow opportunities through the effective credit control, cash collection and timely query resolution for assigned customers’ accounts. Such activities include cash application, accounts reconciliation and agreement of balances with customers. The job includes setting up new customer accounts, credit reference check, revision of credit limits etc. Ensure that the integrity of all work and interactions with customers are completed with full accuracy and as per agreed SLA and procedures.</span></span></p><p><strong>Key Accountabilities</strong></p><ul style="list-style-type: disc;"><li><span style="color: black;"><span style="font-size: 8pt; line-height: 115%;">Manage hotels Accounts Receivable and Income Audit with full accuracy in accordance with Service Level Agreements. Responsibilities include but not limited to - a) Effective & regular follow up with customers for outstanding receivables b) All aged (60+) items are addressed regularly and escalated c) Ensuring processes and procedures are followed regarding customer contacts, adhering to the process policy, d) Proactively inform any customer issues and escalation e) Issues & identified mistakes are not repeated f) Ensuring related compliance and governance tasks are performed in a timely manner </span></span></li><li><span style="color: black;"><span style="font-size: 8pt; line-height: 115%;">Provide language support in translating the contents from local language to English and vice-versa. Regular interaction with customers and business teams in local / English language. Attend and lead calls in local /English language with customers and business stakeholders.</span></span></li><li><span style="color: black;"><span style="font-size: 8pt; line-height: 115%;">Setup of New Customer’s accounts, Credit Reference check and revision of Credit limits. Reviewing payment remittance and cash application in system. Process customer refunds.</span></span></li><li><span style="color: black;"><span style="font-size: 8pt; line-height: 115%;">Regular interaction with hotels and business teams along with managing Credit Review Meetings </span></span></li><li><span style="color: black;"><span style="font-size: 8pt; line-height: 115%;">Independently handling and resolving process related issues. </span></span></li><li><span style="color: black;"><span style="font-size: 8pt; line-height: 115%;">Help / Support the Team Leader or Manager in various Reports/ Tracker/Calls /process level key activities, improvement initiatives, automation and drive efficiency to deliver the same on a timely basis</span></span></li><li><span style="color: black;"><span style="font-size: 8pt; line-height: 115%;">Need to work in coordination with the team leader to suggest or look at training needs of other new and junior team members. Analyze system reports to ensure accuracy, research and resolve problems; ensure the integrity of assigned system and data.</span></span></li><li><span style="color: black;"><span style="font-size: 8pt; line-height: 115%;">Provide guidance & coach new members in investigation, analysis and resolution of customer specific issues.</span></span></li><li><span style="color: black;"><span style="font-size: 8pt; line-height: 115%;">Assist with daily cash application ensuring transactional integrity adhering to consistent departmental policy.</span></span></li><li><span style="color: black;"><span style="font-size: 8pt; line-height: 115%;">Ensure all customer records are kept up to date, conversations and all maintenance processes are documented and filed as agreed.</span></span></li><li><span style="color: black;"><span style="font-size: 8pt; line-height: 115%;">Regular interaction with various teams across functions</span></span></li><li><p><span style="color: black;"><span style="font-size: 8pt; line-height: 115%;">Provide full support in managing all audit queries on time-to-time basis.</span></span></p><p> </p></li></ul><p><strong>Key Metrics</strong></p><ul><li><span style="color: black; font-family: Arial, sans-serif;"><span style="font-size: 8pt; line-height: 115%;">Cash Collection Target</span></span></li><li><span style="color: black; font-family: Arial, sans-serif;"><span style="font-size: 8pt; line-height: 115%;">Unallocated Cash > 30 days should be nil</span></span></li><li><span style="color: black; font-family: Arial, sans-serif;"><span style="font-size: 8pt; line-height: 115%;">Daily delivery of Income Audit Tasks for effective compliance and governance</span></span></li><li><span style="color: black; font-family: Arial, sans-serif;"><span style="font-size: 8pt; line-height: 115%;">Process automation initiatives</span></span></li><li><p><span style="color: black; font-family: Arial, sans-serif;"><span style="font-size: 8pt; line-height: 115%;">Daily delivery of Income Audit Tasks for effective compliance and governance</span></span></p><p> </p></li></ul><p><strong>Key Shared Accountabilities</strong></p><div><ul><li><p style="margin-bottom: 0in;"><span style="color: black;"><span style="font-size: 8pt; line-height: 115%;">Regular interaction with hotels and business teams for thorough process updates and for the purpose of continuous improvement of all areas in scope in compliance with specific Service Level Agreements.</span></span></p></li><li><p><span style="color: black;"><span style="font-size: 8pt; line-height: 115%;">Regular interaction with other teams across functions</span></span></p></li><li><p style="line-height: 115%; margin-bottom: 10pt; text-indent: -0.25in;"><span style="color: black; font-family: Arial, sans-serif;"><span style="font-size: 8pt; line-height: 115%;">      Works with Hotel General Managers, Controllers and Owners. </span></span></p></li></ul><p><strong>Technical Skills and Knowledge</strong></p><div><ul><li><p style="line-height: 115%; margin-bottom: 10pt; text-indent: -0.25in;"><span style="color: black; font-family: Arial, sans-serif;"><span style="font-size: 8pt; line-height: 115%;">       Demonstrated intermediate level knowledge of PeopleSoft or other enterprise financial systems and Microsoft Office (Outlook, Word, Excel).</span></span></p></li><li><p style="line-height: 115%; margin-bottom: 10pt; text-indent: -0.25in;"><span style="color: black; font-family: Arial, sans-serif;"><span style="font-size: 8pt; line-height: 115%;">        Demonstrated effective verbal, reading and written English and Foreign language communication skills.</span></span></p></li><li><p style="line-height: 115%; margin-bottom: 10pt; text-indent: -0.25in;"><span style="color: black; font-family: Arial, sans-serif;"><span style="font-size: 8pt; line-height: 115%;">        Demonstrated proficiency in recognizing and resolving problems or inconsistencies in transactions and systems.</span></span></p></li><li><p style="line-height: 115%; margin-bottom: 10pt; text-indent: -0.25in;"><span style="color: black; font-family: Arial, sans-serif;"><span style="font-size: 8pt; line-height: 115%;">        Ability to influence and negotiate resulting in positive customer payment decisions.              </span></span></p></li><li><p style="line-height: 115%; margin-bottom: 10pt; text-indent: -0.25in;"><span style="color: black; font-family: Arial, sans-serif;"><span style="font-size: 8pt; line-height: 115%;">        This position has impact regarding the prioritization of work and for identifying opportunities for improvement.</span></span></p></li></ul></div><p><strong>Qualification</strong></p></div><ul><li><span style="color: black; font-family: Arial, sans-serif;"><span style="font-size: 8pt; line-height: 115%;">Associate Degree or Bachelor's Degree in a relevant field of work or an equivalent combination of education and work-related experience</span></span></li></ul><p><strong>Experience</strong></p><ul><li><p style="line-height: 115%; margin-bottom: 10pt; text-indent: -0.25in;"><span style="color: black; font-family: Arial, sans-serif;"><span style="font-size: 8pt; line-height: 115%;">       Minimum of 3-4 years progressive work-related experience with demonstrated proficiency and understanding in one or more functions related to the position. </span></span></p></li></ul><p> </p><p> </p></div>