Specialist – AMER Hotel Support

Specialist – AMER Hotel Support
Role Purpose:
This role will play a vital role in supporting our owners and hotels. You will be the first point of 
contact for any issues they encounter related to our procurement processes, promoting a 
smooth and seamless opening and operational experience.
Responsibilities:
• Provide prompt and professional support to hotel owners and operators via multiple 
channels – phone, email, etc.
• Identify, diagnose, and troubleshoot a wide range of procurement-related 
issues, including purchasing, product availability, invoices, and deliveries.
• Escalate complex issues to the appropriate team or department for resolution.
• Maintain accurate records of all interactions and issue resolutions.
• Develop and maintain knowledge base of procurement processes and procedures.
• Proactively identify and address potential roadblocks to hotel openings operations.
• Analyze feedback from hotel owners and operators to continuously improve the help 
desk service.
• Stay abreast of industry trends and best practices in hotel procurement.
• Collaborate with other members of the Global Procurement team to ensure efficient 
resolution of issues.
Qualifications:
• Bachelor's degree in hospitality, business administration, or related field.
• 2+ years of experience in a customer service or help desk role.
• Strong understanding of procurement principles and processes, preferably in the 
hospitality industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to prioritize effectively and work independently in a fast-paced environment.
• Proficient in Microsoft Office Suite and other relevant software applications.
• Ability to empathize with the needs and concerns of hotel owners and operators.
• Strong attention to detail and a commitment to providing high-quality service.
• Passion for the hospitality industry and a desire to contribute to its success.