Spa Receptionist – Six Senses Kanuhura

As Spa Receptionist, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities 
As Spa Receptionist, I will assume full responsibility for the efficient operation in the following: 
•    Warmly welcome all guests with a personalized, attentive approach reflecting Six Senses standards.
•    Efficiently manage spa bookings, cancellations, and rescheduling using the spa system.
•    Ensure guest confidentiality and deliver professional service throughout the spa journey.
•    Maintain accurate guest records, including preferences and treatment history.
•    Optimize therapist schedules to balance efficiency and guest satisfaction.
•    Support cleanliness and ambiance at the spa reception and retail space.
•    Educate guests on spa products and assist with retail upselling.
•    Process payments and generate reports accurately and in a timely manner.
•    Communicate effectively with the spa team to ensure seamless operations.
•    Promote and practice sustainability aligned with Six Senses’ wellness philosophy.
 

Qualifications
To execute the position of Spa Receptionist, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

•    High school diploma or equivalent and at least 2 years’ experience in a similar luxury spas and health clubs with proven references. Hospitality diploma/degree from a recognized hospitality school is preferred.
•    Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I keep myself updated with the latest trends in fitness and wellness.
•    Fluent in English; 
•    Massage Therapy and Retail sales background preferred.

The above is intended to provide an overview of the role and responsibilities for a Spa Receptionist at Six Senses Kanuhura. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Kanuhura is an equal opportunity employer. This policy applies to all terms and conditions of employment.