Spa Reception Supervisor - Six Senses London

As Spa Reception Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. 

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities 

As Spa Reception Supervisor, I will assume full responsibility for the efficient operation in the following: 

• Lead the Spa Reception team, resolve complex issues and ensure exceptional guest experience and collaborative teamwork.
• Take responsibility for the teams training which involves equipping all hosts with necessary skills and knowledge to perform their tasks effectively, ensuring the alignment with organizational goals. 
• Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest name whenever possible.
• Ensure the cleanliness and hygiene of the reception area and spa concentrating on front of house areas. 
• Remove and replace towels and amenities in the spa common areas (included wet areas) as needed. 
• Ensure retail is offered appropriately to the guests and retail area is set up as per standards. 
• Handle guest complaints and record all guest comments accordingly. 
• Answer the telephone and email communications. 
• Create and update guest profiles ensuring they are not duplicated
• Provide prompt, courteous, and accurate service to guests at all times. 

Qualifications

To execute the position of Spa Reception Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 2 years’ experience in a similar luxury spas and health clubs with proven references. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook.
• Software experience with Book4time an advantage.
• Fluent in English; I understand that additional languages are preferred. 

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Spa Reception Supervisor at Six Senses London It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.