Server Room Svc

Do you see yourself as a Room Service Server?  

What's your passion?  

Whether you're into bowling, drawing or gardening, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.   The Holiday Inn San Antonio Riverwalk is located in the center of downtown San Antonio. Our hotel is nestled along the beautiful banks of the San Antonio Riverwalk, as well as steps away from beautiful historical landmarks in the downtown area.

Your day to day

Great hotel memories come from many places. The sights, sounds, scents and, importantly, room service. As a Room Service Server, you’ll  recommend food and drink and help deliver food and service that is up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes.

• Delivers and serves food and beverages to hotel guest’s room; set up and serve the order according to specifications and standards.
• Complete guest payment transactions as outlined in cash and charge procedures.  
• Describe all menu items; methods of preparation and prices as needed.  Work within policy to accommodate guest’s special food requests.
• Performs set-up and closing side-work; stock service station, make coffee, etc.  Preset trays as necessary; prepare flatware “roll-ups”.
• May answer room service phones and record orders; utilize up-selling techniques to increase sales.
• May assist with other duties as assigned.

What we need from you

QUALIFICATIONS AND REQUIREMENTS

Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations.  Must be fluent in local language, fluency in other languages preferred. 

This job requires the ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Moving about the outlet(s) and climbing stairs.
• Handling objects and products
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with customers and employees
• Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions.
• Mathematical skills, including basic math, cash handling, are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• May be required to work nights, weekends, and/or holidays

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

What you get in return

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. We offer free onsite parking, employee meals and so much more!

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.