Senior Housekeeping Supervisor

 Duties & Responsibilities

Works with Executive Housekeeper in the preparation and management of the Department’s operating budget

Supervise the implementation of housekeeping standards and procedures in relation to, Bedroom service , Bathroom service, Cleaning service, Linen maintenance and Public Area Cleanliness

Recommended changes to these standards and training needs on an ongoing basis

Schedule daily, weekly, monthly and quarterly deep cleaning program

Maintain a current and thorough knowledge of all housekeeping systems

Perform Room allocations

Perform Room inspections

Prioritise arrival rooms

Perform routine inspections of all public areas’ cleanliness

Liaise with Front Office for guest and hotel requirements

Liaise and follow-up with Engineering on guest room and public area defects

Ensure guest laundry is processed and delivered in a timely manner

Co-ordinate special projects (example site rooms, vermin control, window and carpet cleaning, room inventories)

Anticipate guests’ needs and deliver True Responsiveness

Management of lost property for the hotel

Ensure you have complete knowledge of room types, layouts and facilities

Manage storage areas

Maintain adequate stock levels

Complete stock takes as required

Maintain stock levels

Manage & Maintain cleaning equipments

Participate in daily public areas walk to identify areas of improvement

Conducts shift briefings to ensure hotel activities and operational requirements are known

Recommended changes to these standards and training needs on an ongoing basis

Solve employee grievances

Qualification & Requirements:

Minimum Diploma or equivalent plus 3 years’ housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to speak, read and write English. Proficient in the use of Microsoft Office.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

Duty Meal Allowance

Birthday Off

Medical Benefits

Dental Benefits

Insurance Coverage

25-50% F&B Discount at restaurants within IHG Singapore Hotels

Special Employee Rate at all IHG Hotels worldwide

Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6688 hotels in over 100 countries around the world.