Senior Guest Service Center Agent 资深宾客服务接待

- Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services

开发和应用相关程序，适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务

- Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly

对所有设备、软件、硬件进行管理和监测，并确保其安装和运转良好

- Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed

确保所有电信设备的维护均得到有效外包，并对其实施预防性维护

- Maintains up to date list of all telecommunication equipment

维护列有所有电信设备的清单

- Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards

保持适当记录，以处理酒店计费系统中的电话，并按照品牌最低标准保持客房情况记录

- Directs, supervises and coordinates the activities in Telecommunication department

指导、监督和协调电信部的活动

- Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions

制订工作计划以实现目标，定期将实际成绩与所定目标进行对比，并采取必要的纠正措施

- Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager

就软件出现的问题进行调查，并向供应商提交报告，与酒店系统部经理协调界面问题的解决

- Prepares efficient work schedule for Telephone staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration

在考虑酒店入住情况和预测以及大规模的团组活动的前提下，为电话服务部员工准备高效的工作计划，安排节日和假日

- Works with Superior and on manpower planning and management needs

与上级领导和一起进行人力规划和管理需求。

- Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.

调查关于电信服务部及话务员和技术人员的投诉并采取相应措施

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Able to read and write English
• 能够读写英语
• Proficient in the use of Front Office System
• 熟练使用前台系统
• 1 year experience in customer service or switchboard operator.
• 拥有1年宾客服务或电话总机的工作经验。
• 1 year experience in customer service or switchboard operator.
• 拥有1年宾客服务或电话总机的工作经验。