Meetings & Events Management

Plan, organize, and coordinate meetings, conferences, and events from initial inquiry to post-event follow-up.

Serve as the primary contact for clients throughout the event planning process.

Conduct site inspections and client meetings to promote the hotel’s meeting facilities.

Prepare proposals, contracts, and banquet event orders (BEOs) in coordination with relevant departments.

Ensure all event requirements are properly communicated to operations teams.

Client Relationship Management

Build and maintain strong relationships with corporate clients, event planners, and key accounts.

Ensure prompt and professional response to client inquiries and requests.

Address client concerns and provide timely solutions to ensure satisfaction.

Revenue Generation

Assist in achieving departmental revenue targets for meetings and events.

Identify opportunities to upsell meeting packages, banquet services, and event add-ons.

Monitor booking pace and contribute to the growth of the meetings and events segment.

Coordination with Internal Departments

Work closely with Banquets, Kitchen, Front Office, Housekeeping, and Engineering to ensure smooth event execution.

Attend pre-convention and operational meetings to align all departments involved in events.

Reporting & Administration

Maintain accurate records of event details, contracts, and client communications.

Prepare reports on bookings, event revenues, and client feedback.

Ensure compliance with IHG policies, procedures, and brand standards.

QUALIFICATIONS

Bachelor’s degree in Hospitality Management, Business Administration, or related field.

Minimum 3–5 years experience in meetings, events, or hotel sales coordination.

Strong organizational and project management skills.

Excellent communication and interpersonal skills.

Ability to manage multiple events simultaneously in a fast-paced environment.

Knowledge of IHG systems and Crowne Plaza Meetings standards is an advantage.

COMPETENCIES

Client Relationship Management

Event Planning & Coordination

Communication Skills

Attention to Detail

Problem Solving

Team Collaboration