Security & Risk Manager | Crowne Plaza Kathmandu Pulchowk

At Crowne Plaza Kathmandu Pulchowk, we believe in the beauty of balance, where contemporary elegance, purposeful service, and meaningful connections come together. Nestled in the vibrant heart of city, our new upcoming hotel offers 175 thoughtfully designed rooms, exceptional dining destinations, rejuvenating wellness spaces, and versatile venues for inspired meetings and events.

We create truly memorable experiences through exceptional service, seamless operations, and meaningful guest connections. But could you be the one ensuring that our guests, colleagues, and hotel remain safe and secure at all times? We’re searching for a Security & Risk Manager to lead our security, safety, and risk management operations and create a safe, secure, and welcoming environment at Crowne Plaza Kathmandu Pulchowk.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

● Leading the overall Security, Safety, and Risk Management operations of the hotel to ensure a safe and secure environment for guests, colleagues, visitors, and hotel assets

● Reviewing security reports, incident logs, and shift handovers to identify ongoing concerns, potential risks, and areas requiring attention

● Conducting daily briefings with Security Supervisors and team members to align on operational priorities, VIP arrivals, guest movements, events, and security coverage

● Developing and implementing security, safety, emergency response, and risk management procedures in line with hotel and IHG standards

● Conducting regular risk assessments and security inspections across guest areas, back-of-house areas, access points, parking facilities, and other critical areas of the hotel

● Coordinating closely with local police, fire services, emergency services, and relevant authorities to maintain strong relationships and ensure effective response during emergencies

● Leading investigations into security incidents, accidents, theft, loss, and other reported concerns, ensuring appropriate documentation and follow-up

● Working closely with HR and department heads on colleague safety, workplace security, investigations, and emergency preparedness

● Overseeing security manpower deployment and coverage for daily operations, VIP movements, conferences, weddings, and other major hotel events

● Ensuring effective implementation of access control, key control, CCTV monitoring, visitor management, contractor access, and other security systems

● Planning and conducting emergency drills and training to ensure colleagues are prepared to respond effectively to fire, medical emergencies, natural disasters, and other critical situations

● Monitoring compliance with hotel, IHG, and local safety and security requirements and ensuring corrective actions are completed within agreed timelines

● Preparing accurate security, incident, investigation, and risk management reports for hotel management

● Identifying opportunities to improve security processes, reduce operational risks, and strengthen the overall safety and security culture of the hotel

What We need from you:

● Bachelor’s degree in Security Management, Risk Management, Hospitality Management, Business Administration, or a related field preferred

● Minimum 6 years of experience in security and safety, hotel security, military, law enforcement, or a related field, including supervisory or managerial experience

● Strong knowledge of security operations, emergency procedures, crisis management, risk assessment, and incident investigation

● Proven ability to lead, train, and motivate security teams while managing multiple operational priorities

● Experience in working and coordinating with local law enforcement, fire services, emergency services, and relevant authorities

● Good understanding of fire and life safety, emergency preparedness, access control, CCTV, key control, and workplace safety practices

● Excellent observation, communication, problem-solving, decision-making, and report-writing skills

● Ability to remain calm and make sound decisions during emergencies and high-pressure situations

● Must speak the local language(s); additional languages are an advantage

● Previous experience in an international hotel environment will be an advantage

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.