Security Manager

Job Status and Requirements:

1. Must be able to work on Guam, USA without restrictions:​
   1. US Citizens or US Permanent Residents
   2. Residents of Federated States of Micronesia (FSM)
2. This is entry level Management position, not eligible for:​
   1. Relocation Package
   2. to be US Work Visa Sponsor

What’s the job?

As Security Manager, you will be responsible for overseeing all aspects of hotel safety and security, ensuring a secure environment for guests, colleagues, and assets. This includes developing and enforcing security protocols, conducting risk assessments, managing emergency responses, and liaising with local authorities as needed. You will also supervise the security team, promote awareness, and support a culture of vigilance throughout the property. You must be proactive, detail-oriented professional with a strong background in hospitality security and crisis management., being responsible for the exterior security coverage.  Promotes the desired work culture around the core values of IHG.

Your-day-to-day

People

• Direct day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.
• Perform leadership training for all senior security personnel
• Ensure the all security personnels as well as hotel’s staff are adhering to P&P and security procedures
• Maintain good communication and work relationships in all areas of the hotel
• Direct and coordinate the activities of all security personnel, engage in the implementation of safety and security procedures for the department, and provide assistance and advice to other departments in relation to security
• Training and development of supervisors and associates within the department towards the promise of “Room to Grow”.
• Plan, deliver and facilitate regular staff awareness training

Financial

• Works with Human Resources on manpower planning and management needs
• Effective control over valet parking to ensure minimal costs.
• Minimize payroll costing by effective staff control and hiring processes.
• Responsible for budgeting for the department.
• Effective utilization of outsourcing to ensure payroll costs is minimized.
• Compile and distribute security reports to relevant departments.

Guest Experience

• Deliver Crowne Plaza Brand Promise and Service Signatures to daily work.
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
• Be familiar with IHG and the properties’ fire life & safety guidelines and actively support them, first aid, fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
• Log security incidents and accidents in accordance with hotel requirements a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
• Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.
• Ensure highest level of guest satisfaction by providing quality guest services.
• Organise patrolling of all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms
• Prepare incident reports and ensure all allegations are properly followed up
• Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities
• Be fully conversant of company terrorist procedures and convey to staff
• Responsible for management of key control within all departments
• Rendering First-Aid to guests and employees as required by internal guidelines.
• Ensure all incidents are documented as required by internal guidelines.

Responsible Business

• Establish good communication and goodwill with informal leaders and relevant members of local community.
• Demonstrate Awareness of Occupational Health and Safety (OH&S) policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same.
• Monitor and maintain all product and performance standards and ensure action is taken when standards are not met.
• Check and analyse all incoming reports to formalize action plan.
• Maintain the loyalty and discipline of all security personnel.
• Ensure the all security personnels as well as resort’s staff are adhering to P&P and security procedures.
• Establish good cooperation with hotel’s senior staff with other hotels
• Coordinate with the local investigator in crimes & accident handling and investigating
• Prepare security plan for specific events (seminar, conference, government guest, with wedding etc.)
• Be responsible in keeping the property safe and secure, to participate in any resort activity related to Fire Life safety.
• Carry out registration of residence declaration procedure for tourists and staffs staying at resort and staff accommodation.
• Assist Head of Business Location/Host Government Inspection and or local authorities when having inspection related to fire, life safety and security.
• Conduct periodically inspection of fire-fighting equipments/tools, propose solving solutions, establish action plan for fire-fighting.
• Be a leader of Risk Management program and Emergency Response Team.
• Establish action plan for Risk Management base on IHG guideline.
• Perform other ad-hoc duties – unexpected moments which may be assigned by management when we have to pull together to get a task done.

What we need from you

Education - Bachelor’s degree/higher education, qualification/equivalent in Security field.

Service years  - Three (3) years of experience in Security activities and at least one (1) years in a supervisor role. Experience in a Full-Service Hotel preferred.

Knowledge and skills

• Communication skills are utilized a significant amount of time when interacting with guests and employees. 
• Problem solving, reasoning, analytical, motivating, and training abilities are often used when estimating food productions, coordinating functions, and performing general management duties. 
• Ability to remain calm and react quickly.
• Excellent math skills, reading, and writing are used when completing paperwork, budgets, and other reports.
• Must be able to work nights, weekends, holidays, and during inclement weather.
• Excellent interpersonal skills to build relationships internally and externally.

Language

• Fluent in English (speaking, listening, reading and writing)
• Multi-lingual preferred but not required.

Preferred (if required)

• Carrying or lifting items weighing up to 50 pounds
• Frequently standing up and walking around the facilities 
• Bending, stooping, kneeling 
• Safe handling of sensitive and confidential guest information.
• Lifeguard, first aid, and CPR skills required for emergency responses.

What we offer

In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. We’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role. 

Join us and you’ll become part of the global IHG family – Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives. 

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans