Sales Specialist - Luxury & Leisure (Mandarin)

Role Purpose

Provides support to Field Sales Force and Regional Sales Centers by servicing leads through the effective execution of the enquiry handling process, steps to conversion, and the preparation of proposals, quotations, and by cross checking product information between hotels for all brands within the IHG.

Proactively grow and maximize revenue and profit opportunities in the Groups and Meetings segment and fulfilment of leads from developed assigned accounts both dedicated and managed.

Key Accountabilities

• Collaborates with Key Account Director and executes Groups & Meetings account strategies with assigned accounts.
• Assists in working directly with Key Account client contacts and actively proposes and closes Groups & Meetings business
• Strategically manages lead process, analysis of transaction reports and re-prospecting efforts
• Fulfills and where possible exceeds customer expectations in the conversion of their enquiries into an IHG branded hotel with a focus on generating the best levels of revenue
• Where first choice property may not be available, cross sell the customer to another IHG branded property, profiling hotel
• Ensures accurate and timely capture of pertinent data in to the required sales systems
• Develops and delivers the relevant and appropriate documentation to the customer and hotel
• Ensures the timely follow up and pursuit of business with customers and stakeholders in order to drive the highest levels of conversion
• Ensures accurate and timely communication of the status and pertinent information of potential bookings to initiator and recipient hotel
• Build, maintain, and foster relationships through direct customer contact with Key Stakeholders, clients, and properties

Key Skills & Experiences

• Technical skills and Knowledge
• Demonstrated Sales Skills
• Demonstrated ability to determine what is required and take action and responsibility to deliver it. Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.
• Must have established organization skills required to maintain electronic and paper filing systems
• Maintain a high level of knowledge pertaining to policy and procedure and communicate knowledge effectively to all personnel when applicable.
• Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports
• Verbal and written fluency in at least two languages of the region as appropriate (English and Mandarin).

Education

• Associate degree or Bachelor’s degree or technical institute degree/certificate or an equivalent combination of education and work-related experience.

Experience 

• 2-4 years progressive work-related experience within a regional sales team, hotel sales or similar environment, with demonstrated proficiency and understanding of one or more functions related to the position.