Sales Operations Consultant, Global Sales Functional Operations
Location: Philippines, Makati City
Address: 2 - CRO Manila, 27th Floor, Tower Two, RCBC Plaza,, 6819 Ayala Avenue corner Gil Puyat Avenue, MAKATI CITY, 1200
Job number: 165656
Role Purpose
This role will provide administrative and technical support to the Global Sales Functional Operations team by managing CRM, reservation system, and GDSs. Ensuring data accuracy, generating reports, and streamlining operational processes. Assist with the implementation of sales strategies, programs, and promotions.
Key Accountabilities
- Support key stakeholders with ‘Ad Hoc’ requests in line with evolving sales requirements.
- Discover and identify internal operations gaps to allow Sales Operations Managers to achieve efficiencies as needed.
- Provide operational support through managing issues, discrepancies, and requests.
- Initiate and manage Rate Audits with the GDS/TPI (Third Party Intermediaries) for Global Sales, rate/product escalations. Conduct test bookings and escalate defects to appropriate internal/external support teams.
- Subject Matter Expert (SME) and point of escalation for Global Sales queries and concerns related to GRS, GDS/TPI and Rate Loading issues. Triages escalations through appropriate channels, monitors, and reports back to applicable stakeholders until the issue is resolved.
- Support the setup, build, and implementation of Global Sales programs and promotions
Key Skills & Experiences
Education:
- A diploma or an equivalent combination of education and work-related experience.
Critical Expertise & Experience:
- A minimum of three years of relevant experience or equivalent work experience in sales operations/GDS, analytics, & or sales enablement.
- Proven time management skills.
- Ability to interact on a professional level with business partners and key stakeholders
- Detail-oriented with good analytical skills.
- Excellent written and verbal Communication Skills.
- Advanced Excel Skills
- Knowledge of IHG products, rates, and programs.
- Knowledge and experience of Sales & Reporting Systems (i.e Salesforce, Tableau, GRS, GDS’s: Sabre, Worldspan, Apollo/Galielo)
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
