Sales Manager - Proactive

• Welcome guests warmly and ensure a smooth check-in and check-out process.
• Handle guest reservations, cancellations, and modifications.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries, requests, and complaints in a timely and professional manner.
• Maintain accurate records of guest accounts and billing.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Follow brand standards and operational procedures set by IHG.
• Ensure the front desk area is organized and presentable at all times.

Required Qualifications

• High school diploma or degree in Hospitality Management, Tourism, or a related field.
• Previous experience in hospitality, hotel operations, or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to work flexible shifts including weekends and holidays.
• Strong problem-solving and organizational abilities.
• Basic knowledge of hotel management software is an advantage.

Key Skills

• Customer service excellence
• Communication and interpersonal skills
• Problem solving and conflict resolution
• Teamwork and collaboration
• Attention to detail
• Time management

Benefits

• Competitive salary package
• Training and career development opportunities within IHG
• Employee discounts on hotel stays worldwide
• Supportive and inclusive work environment