Sales Manager - Military & Government

Whats the job?

People 

·       Drive a great working environment for teams to thrive - linking up departments to create sense of one team.

·        Promote teamwork and quality service through daily communication and coordination with other departments.

·        Recommend or initiate any HR related actions where needed.

·        Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate.

Financial

·        Achieve all personal sales goals and maximise profitability.

·        Help create the department’s annual budget and the setting of segment goals.

·        Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume for Military & Government related Individual bookings and Groups, also food and beverage and banquet sales.

·        Produce monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plans.

·        Coordinate all methods of maintaining and increasing business volume. This includes Day-to-day sales activities, Business rapport creation and management, On/Offline advertising and sales promotions, partnership, publicity, community relations, special sales projects, etc

·        Optimize the seasonal/occasional Revenue maximization opportunities such as Regular/Annual Military exercises and/or occasional Military ships-in to Guam.

Guest Experience

·        Deliver Crowne Plaza Brand Promise and Service Signatures in your daily work.

·        Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services

·        Help guests - you’ll be happy to help if someone needs assistance with a request or complaint

·        Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience.

·        Schedule conventions and/or business group activities at the resort and coordinate with other resort-level departments to facilitate services agreed upon by the sales office and prospective clients.

Responsible Business      

·        Raise the awareness and reputation of your hotel and the brand locally.

·        Identify improvements to marketing activities and overall hotel sales performance and work with other departments.

·        Be responsible in keeping the property safe and secure, to participate in any resort activity related to Fire Life safety.

·        Perform other ad-hoc duties - unexpected moments which may be assigned by management when we have to pull together to get a task done.

What we need from you

1.      Education - Bachelor’s degree / higher education qualification.

2.      Service years - Two or more years of experience in a hospitality or resort sales and/or experience at Military/Government accommodation and leisure related administrative works.

3.      Knowledge and skills

·        Strong knowledge of Military & Government accommodation & leisure related businesses and trends required.

·        Understanding of the Military & Government booking systems such as CLAS, GDS, BTAs

·        Strong business rapport with Guam based military units, USO and/or any related advertising channels.

·        Good Communication and writing skills, Strong negotiation skill

·        Demonstrated ability to interact with customers, employees and third parties that reflects highly on the resort, the brand and the Company.

·        Problem solving, reasoning, motivating, organizational and training abilities.

·        Tasks and Project Management Skills

4.      Language

What we offer

In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. Were passionate about growing our talent. Well provide the training & development you need to succeed & progress into your next role.

Join us and youll become part of the global IHG family - Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives.

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans