Sales Executive

FINANCIAL RETURNS

• Administrative support to proactive Sales Team - integral collaborative effort to meet hotel’s financial goals

• Handling of group enquiries with guidance from senior colleagues in Sales & Revenue

• Close liaison with reservations and front of house team to deliver Great group stay experience

• Promote Holiday Inn Express products and services using and suggestive selling techniques

• Support and execute action plans to increase sales and associated business

PEOPLE

• Liaise with Asst. / Director of Sales and Finance Lead for all reservations requiring credit approval

• Attend meetings and training sessions as required

• Attend sales related events as required & facilitation of site inspection for any walk-in (Sales)

GUEST EXPERIENCE

• Promote IHG & Hotel’s products and services

• Maintain a high level of product and service knowledge about IHG Hotels in our region

• Support and facilitate reservations via Reservations Team

• Maintain knowledge of special rates/ offers/ promotions

RESPONSIBLE BUSINESS

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

• Log security incidents and accidents in accordance with hotel requirements

ACCOUNTABILITY

• Ensure all group quotations are properly recorded in our GRC tracker

• Ensure all group contracts, group resume, group commissions and coach transfers are properly documented and facilitated.

• Overall main in charge for group bookings and that includes managing of various group bookings platforms- IHG Meeting Broker/ CVENT/ TagVenue and others

• Overall administrative in charge for annual corporate rates renewal exercise in maintaining records/ documentation/ rates loading.

• Preparation and support of production and sales reports