SPA Supervisor (Asian)

We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat’s most dynamic waterfront destinations. As part of the global IHG Hotels & Resorts family, voco™ is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we’re preparing to open our doors soon — and we’re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel’s culture and guest experience from day one. Whether you’re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.

The Spa Supervisor (Asian) is responsible for supporting the Spa Manager in overseeing the daily operations of the spa and ensuring exceptional service delivery inspired by traditional Asian wellness philosophies. This role involves supervising therapists and front-desk staff, ensuring treatment quality, maintaining service standards, and delivering a culturally sensitive guest experience, particularly for guests seeking or familiar with Asian spa treatments.

YOUR DAY-TO-DAY:

• Assist the Spa Manager in the day-to-day operations of the spa, ensuring smooth service delivery and guest satisfaction.
• Supervise and support spa therapists and receptionists during shifts to maintain five-star service standards.
• Ensure treatments, especially Asian wellness therapies (e.g., Thai, Balinese, Shiatsu, Ayurvedic), are performed with quality, consistency, and cultural authenticity.
• Monitor appointment scheduling, therapist rotations, and guest flow to optimize efficiency.
• Provide guidance and hands-on support during busy periods or high-profile guest appointments.
• Ensure cleanliness, organization, and hygiene of treatment rooms, reception, and common areas.
• Handle guest feedback, requests, or complaints promptly and professionally.
• Train new staff and provide ongoing performance feedback and coaching.
• Assist in managing spa inventory, ordering supplies, and maintaining equipment.
• Collaborate with the spa manager on promotions, package offerings, and cultural wellness events.

WHAT WE NEED FROM YOU:

• Diploma or certification in Spa, Wellness, Hospitality, or a related field.
• Minimum 2–3 years of experience in a luxury spa environment, with at least 1 year in a supervisory role.
• Familiarity with Asian spa therapies and traditions (Thai massage, reflexology, Ayurveda, etc.) is required.
• Fluency in English is required.
• Good knowledge of hygiene, safety, and spa service protocols.
• Proficient in spa booking systems and basic administration.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.