SPA Supervisor

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Supervise daily operations of the spa including front desk, therapy rooms, and locker areas.
• Ensure the highest standards of cleanliness, safety, and hygiene in all spa areas.
• Lead and motivate spa team members including therapists, receptionists, and attendants.
• Provide training, guidance, and performance feedback to spa staff.
• Monitor spa inventory and ensure adequate supplies and product availability.
• Manage bookings, guest inquiries, and complaints professionally and efficiently.
• Support the implementation of promotions, packages, and marketing initiatives.
• Ensure that all spa policies and procedures are consistently followed.
• Assist in preparing work schedules and managing staffing to meet business demands.
• Maintain accurate reports related to spa usage, sales, and staff performance.
• Uphold excellent guest relations and resolve any issues or concerns swiftly.

What we need from you

• Proven experience in a supervisory role within a spa or wellness environment.
• Diploma or certification in Spa Management, Hospitality, or a related field preferred.
• Strong leadership and communication skills.
• Knowledge of spa products, treatments, and protocols.
• Ability to work flexible hours, including weekends and holidays.