SPA Manager

Your Day-to-Day:

• Oversee daily operations of the spa, including treatment rooms, relaxation areas, and fitness facilities (if applicable).
• Recruit, train, schedule, and manage spa therapists and reception staff.
• Maintain high standards of cleanliness, safety, and hygiene.
• Develop and promote spa service offerings and wellness programs in alignment with the hotel's brand.
• Monitor guest satisfaction, handle complaints, and implement continuous improvement.
• Manage spa inventory, ordering supplies, and ensuring proper stock levels.
• Prepare budgets, forecast revenues, and track financial performance (e.g., P&L accountability).
• Ensure compliance with local health and safety regulations.
• Coordinate with hotel departments (e.g., housekeeping, marketing, front office) to ensure seamless guest experience.
• Organize seasonal promotions and partner with marketing to increase spa visibility and bookings.

Required Qualifications:

• Minimum 3 years of experience in spa management, preferably in a 4- or 5-star hotel environment.
• Diploma or certification in Spa Therapy, Hospitality Management, or a related field.
• Proven ability to lead and motivate teams.
• Strong financial acumen and knowledge of spa software systems (e.g., Zenoti, Book4Time).
• Fluent in English (other languages a plus).

How can I achieve this?

We genuinely care about people and show it through our promise of True Hospitality, each and every day. This is what connects all colleagues across IHG® Hotels.

Each IHG® hotel brand delivers True Hospitality in its own unique way, and at the heart of everything are specific service-focused skills:

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, giving guests the reassurance that they can rely on your help and support during their stay.
• True Listening: focusing on what the guest is saying, reading often-overlooked body language, and understanding what the guest wants and needs.
• True Responsiveness: it’s about delivering what guests need in a timely and thoughtful manner.