Rooms Division Manager - Six Senses La Sagesse Grenada

Vision and Values

The Rooms Division Manager fully comprehends the vision of Six Senses La Sagesse to help people reconnect with themselves, others, and the world around them, along with the values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky, and pioneering wellness. By embracing the Six Senses vision and values, the Manager delivers an exceptional experience for guests and develops hosts to be the best they can be.

Wellness

The Manager fully embraces and safeguards the wellness philosophy, concepts, programs, and brand initiatives. This includes spearheading and participating in Mission Wellness activities. All aspects of these wellness initiatives are adopted and implemented throughout the department and its strategic planning and development.

Sustainability

Sustainability is at the core of everything done at Six Senses. The Manager ensures all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic, social responsibility, and all other practices documented in the Sustainability Guidelines are followed within the department. Goals are set to improve departmental performance while maintaining a harmonious and sensitive approach to the environment and cultural surroundings.

Out of the Ordinary

The Manager delivers Out of the Ordinary experiences that inspire the spirit of hospitality by delighting others and creating stories. These experiences harmonize with brand values, foster innovation, and raise the bar. The Manager combines quirky elements, surprise, and originality to transform regular moments into beautiful memories.

Operational Ownership

The Manager assumes full responsibility for the efficient operation of the department to provide exceptional products and services within Six Senses brand operating standards and budget.

The Manager works strategically with the General Manager to develop cohesive and productive goals and establish procedures/guidelines to achieve them. Overall consistency with the company’s vision, quality standards, and brand identity is maintained.

Collaboration with the General Manager, Executive Team, and operations ensures correlated product standards and a systematic culture that delivers excellent guest service results, as measured by the brand, independent guest satisfaction companies, and social media platforms.

Scope of work includes:

• Keeping abreast of industry trends and practices to improve product and service offerings.
• Focusing on the rejuvenation of the department.
• Constant assessment and review of processes to remain relevant, innovative, and aligned with Six Senses wellness and sustainability practices.
• Assessing and reviewing room amenities, services, products, and rates for relevance and alignment with brand practices.
• Maintaining rigorous adherence to LQA standards through physical presence across the property.
• Leading a team of engaged and experienced hosts to uphold Six Senses standards.
• Ensuring exceptional guest experiences from reservations to arrival and departure, including effective service recovery.
• Ensuring compliance with all legal, statutory, and financial requirements.
• Implementing and maintaining documentation, reporting systems, contracts, safety protocols, communications, and service standards.
• Maintaining high standards of personal appearance, grooming, hygiene, and safety knowledge among all hosts.
• Facilitating clear communication between departments to support smooth operations.
• Ensuring ethical conduct and compliance with local laws.
• Controlling departmental budget and monitoring costs to drive profitability while preserving standards.
• Preparing and submitting legally required and confidential documentation.
• Attending or conducting designated meetings and briefings as instructed by the General Manager.
• Performing additional duties as assigned by the General Manager.

People Management

The Manager is responsible for the management, performance, and development of all hosts within the department. This includes providing direction, encouragement, discipline, evaluations, and counseling to build a loyal and effective team.

The manager works closely with Human Resources to recruit individuals who meet Six Senses standards and identifies high-potential talent for development. Individual Development Plans are created and executed effectively.

Professional behavior is maintained at all times, setting an example for others. The manager abides by Six Senses principles, values, best practices, and guidelines, while respecting other cultures and projecting a positive and proactive attitude to build a strong, loyal team.

Responsible Business

All activities are carried out ethically, honestly, and within the parameters of local law. The Manager ensures a safe and secure environment for guests, hosts, and hotel assets in compliance with hotel or owner policies and regulatory requirements. Relationships with external contacts are maintained, and host involvement in community organizations and activities is encouraged.

Accountability

The Manager is a personally involved, visible, and proactive leader with excellent organizational skills, capable of providing focused direction and continuing to establish the company’s prominent market position. Strategic decision-making capabilities and a track record of proven results in customer satisfaction, operational excellence, host satisfaction, revenue, and profit are demonstrated. The Manager also engages in high-profile business and community activities.

Skills and Experience

To execute the role of Room Division Manager, the individual must possess the required qualifications, technical skills, and experience in a similar luxury hotel role with proven results. A minimum of a bachelor’s degree in Hospitality, Hotel, or Business Management and more than five years of relevant experience is required.

Technical skills include advanced proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and familiarity with hotel systems such as POS, PMS, and CRM platforms. Knowledge of hotel/resort policies regarding reservations, discounts, and procedures for handling local and international bookings is essential.

A thorough understanding of Six Senses guidelines, rules, brand standards, facilities, and services is maintained.

Remarks

Specific days and timing are based on business needs, seasonality, and local labor laws. The role requires standing and walking for extended periods and may evolve to meet operational requirements. Performance is measured directly against these responsibilities. Travel for work-related meetings and events is required.

Acknowledgement

This is not an exhaustive list of responsibilities. Job descriptions are dynamic and may change based on organizational needs. The Manager understands and agrees to perform all tasks required by the role.

What we offer

The salary range for this role is salary is $ 2,500 – 3,000 net USD per month.  

We’ll reward all your hard work with great salary and benefits – in addition to career development, employee room discounts and great work culture. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics.

We are an equal opportunity employer.