Rooms Division Manager - Holiday Inn Singapore Atrium

Your day-to-day

Financial Returns:

• Use company systems and processes to maximise revenue. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk 

• Hit all personal/team sales goals and maximise profitability 

• prepare the departmental budget and financial plans including the hotel marketing plan

People:

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance 

• Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively 

• Drive a great working environment for teams to thrive - connect departments to create sense of one team  

• Develop and maintain great working relationships with key clients and outside contacts to increase revenue

Guest Experience:

• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups and other key guests 

• Lead marketing efforts to up sell guests on hotel services, offerings, and amenities 

• Ensure front office staff provides guests with prompt service, professional attention and personal recognition 

• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies 

• Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals 

Responsible Business:

• Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel

• Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities

• Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.  

• Raise the awareness and reputation of your hotel and the brand locally – occasionally acting as hotel representative for media related enquiries

• Identify improvements to marketing activities and overall hotel sales performance and work with other departments 

• Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met.

Accountabilities

This is the top rooms division job in a large hotel with an extensive range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests. Directly and indirectly supervises a large number of front office and housekeeping employees.

Requirements

• Degree/ Diploma or certification equivalent in Hotel Management or Business Administration.

• At least 2 years of work experience in a similar capacity in a hotel environment

• Have leadership experience and enjoys coaching team members

• Team player who finds satisfaction in great teamwork