Room Service Server - Hotel Indigo Los Angeles Downtown
Hotel Brand: Hotel Indigo
Location: United States, California, Los Angeles
Hotel: IN - Los Angeles Downtown (LAXFS), 899 Francisco St, 90017
Job number: 162090
JOB OVERVIEW
Deliver room service food and beverage orders to guest rooms; also assist in the maintenance of room service area and equipment.
DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS
Complete guest payment transactions as outlined in cash and charge procedures. Document legibly the guest’s order information on guest checks.
May answer room service phones and record orders; utilize up-selling techniques to increase sales.
PEOPLE
Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments.
GUEST EXPERIENCE
Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
Delivers and serves food and beverages to hotel guest’s room; set up and serve the order in the guest’s room according to specifications and standards.
RESPONSIBLE BUSINESS
Describe all menu items; methods of preparation and prices as needed. Work within policy to accommodate guest’s special food requests.
Performs set-up and closing side-work; stock service station, make coffee, etc. Preset trays as necessary; prepare flatware “roll-ups”.
May be required to retrieve trays from guest rooms and hallways within prescribed time period.
May assist with other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS
Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations
This job requires ability to perform the following:
Carrying or lifting items weighing up to 50 pounds
Moving about the kitchen
Handling food objects, products and utensils
Bending, stooping, kneeling
Other:
Communication skills are utilized a significant amount of time when interacting with guests, cooks, and supervisor.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
Basic math skills are frequently used when handling cash and credit.
May be required to work nights, weekends, and/or holidays.
$18.40 is the hourly rate pay range for this role based on experience.
Who we are
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Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
- If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
