Room Attendant

Hotel Indigo colleagues are the people at the center of every new story. They make all guests feel welcome in the neighbourhood and at home in the hotel. At Hotel Indigo we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people who approach travel as an opportunity to expand their mind, learn new things, and create memories they can share that last a lifetime.

Hotel Indigo colleagues are warm, personal, and unscripted.They embrace the individuality and diversity of everyone. They enjoy iconic, worldly locations and are drawn to discovering what makes each of them unique. They are inspiring storytellers who inject positivity into their environment. They combine informality and fun with professionalism and sophistication.

Join us as a Room Attendant in Hotel Indigo Singapore Katong. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:

Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.

Financial returns:

• Work with the Executive Housekeeper and Housekeeping Supervisor to ensure you have a clear view of what is required to achieve results, and take action and responsibility to deliver it.

People:

• Reports damage or malfunction in hotel rooms to superior
• Meets with superior and takes on daily assigned tasks
• Attends meetings and training sessions as required

RESPONSIBLE BUSINESS:

• Respond to emergencies effectively and efficiently
• Operate equipment safety and sensibly
• Maintain stock levels
• Recycle where possible

Guest experience:

• Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
• Replenishes guest supplies
• Ensures guest services specified by superiors and guests requests are promptly and courteously met
• Maintains equipment in proper state of cleanliness and repair
• Adheres to personal grooming and hygiene standards
• Creates and maintains floral arrangements
• Carry out valet services when required including delivery of linen or processing laundry orders
• Maintains a section room report
• Maintains a daily room checklist
• Report guest complaints to superior immediately

Responsible business:

• Reports and submits lost and found articles to superior immediately
• Reports unusual behavior/activities on floors to supervisor
• Records room status in allocated section accurately
• Complies with hotel’s health, safety and hygiene policy

Accountability:

• Provide a consistent room and bathroom product and service adjacent areas that meets the hotel’s standards for cleanliness and presentation.

Qualifications and Requirements:

Primary Education or equivalent. Some housekeeping experience. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to speak, read and write English.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Duty Meals
• Birthday Off
• Medical Benefits
• Dental Benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn Express and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com or click apply.