Revenue & Reservations Manager

IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognized and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.

Do you see yourself as Revenue & Reservations Manager at Regent Bali Canggu?

Regent is the epitome of modern luxury for the world’s most discerning travelers. Pushing the boundaries of refined living since 1971, Regent colleagues have set out once more to reimagine uplifting experiences that balance serenity and stimulation to heighten the senses. We’re seeking passionate leader who is a pre-opening leader and can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.

Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you understand the luxury levers that will help, bring to life a unique guest experience then we would love to hear from you.

Your day to day
People

• Manage day-to-day reservation & revenue activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.
• Educate and train the reservations team responsible for developing new reservations and implementing revenue strategies. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Work with other department managers to ensure proper staffing levels based on guest volume.
• Promote the ‘one team approach’ and reliable service through daily communication and coordination with all team members.

• Work with superior in the preparation, management of the Department’s budget and manpower planning needs.

  Guest Experience

• Answer guest enquiries practically and simply in adherence to brand standards; handle complaints appropriately, reliably address all special needs and requests of guests and repeat visitors.
• Process reservations made by phone/fax/email, manage amendments, early departures, no-shows and wait list reservations in a timely and accurate manner.
• Monitor competitor pricing across all revenue-generating departments, understand local market dynamics and demand generators, and recommend appropriate actions to the Revenue Room Taskforce regarding pricing and market mix strategy.
• Conduct weekly rate/sell strategy (yield) meetings with the General Manager, EAM SM, Front Office Manager.

• Manage and promote the hotel on the IHG brand website, maintaining compliance with all brand standards, behaviours, hallmarks and license agreement mandates.

  Responsible Business

• Identify operational problems that reduce the effectiveness of revenue and reservations activities and overall hotel sales performance; work with the appropriate department on solutions.
• Demonstrate awareness of Occupational Health and Safety (OH&S) policies and procedures, ensuring all activities are conducted safely and within guidelines.
• Be familiar with property safety, first aid, fire and emergency procedures and operate all equipment safely and sensibly.
• Support the hotel’s corporate responsibility initiatives in the areas of community involvement, environment management, and workplace health & safety; drive action plans to achieve hotel CSR objectives.

• Perform other duties as assigned and serve as manager on duty when required.

  Financial

• Sell hotel products and services using up-selling and suggestive selling techniques; prepare and execute action plans to increase reservation sales, monitor occupancy levels and maintain knowledge of special rates, offers and promotions.
• Maintain, update and share revenue intelligence information using tools such as IBP, including competitor rate intelligence, RevPar penetration (RGI), booking trends by channel and segment, denial reports, and Loyalty program penetration, in compliance with IHG standards.
• Facilitate the Revenue Room Meeting (which the GM chairs), generate reports and analyses needed for these meetings, and assist with compilation of annual budgets, business plans, monthly forecasts and regular action plans.
• Monitor and determine demand periods for rooms, function space and catering through analysis of historical data and current bookings; track booking pace, group wash and cut-off enforcement; approve sell strategies for group proposals above 9 rooms on any one night.
• Understand hotel profitability composition to evaluate business from local accounts and groups, providing input to future rate setting, negotiation and preparation of reservation sales reports.

What we offer

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.