Restaurant General Manager
Hotel Brand: InterContinental
Location: Poland, Warsaw
Hotel: Warsaw (WRSHA), Emilii Plater Street 49, 00-125
Job number: 138443
Main responsibilities:
- Oversee daily operations to ensure seamless service
and quality standards. - Manage staff working hours, holiday requests, and payroll tasks.
- Ensure accurate financial tracking, including cash-ups,ledger reconciliation, and month-end reporting.
- Maintain operational knowledge of the EPOS system and make necessary updates.
- Priorities customer service and guest needs in decision -making.
- Address and resolve complaints, escalating when necessary.
- Ensure the team proactively gathers and addresses allergy information.
- Lead, motivate, and manage front-of-house and bar staff.
- Conduct appraisals, manage performance, and handle staff absences.Implement and document training programs for all team members.
- Delegate tasks based on business needs and staff capabilities
Our requirements:
- Previous experience in a similar role within the hospitality industry, preferably in a high-end restaurant or hotel environment.
- Proven leadership and management skills, with the ability to inspire and motivate a team to achieve excellence.
- A commitment to delivering exceptional customer service, with strong communication and interpersonal abilities.
- Excellent organizational and problem solving skills, with the ability to prioritize tasks effectively in a fast-paced environment.
- A passion for food and beverage, with knowledge of culinary and mixology trends.
- Familiarity with industry software and technology, including POS systems and inventory management software.
- Fluent Polish and English.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.