Resort Manager

Hotel Brand: InterContinental
Location: Maldives, Raa Atoll

Hotel: Maldives Maamunagau Resort (MLEMM), Maamunagau Island

Job number: 146920

Apply

As the Resort Manager, you will oversee and direct all aspects of either the Rooms function. Under rooms, operations include Guest Services, Club InterContinental, Housekeeping, Laundry, Recreation and Spa, Marine & Security.

Your day-to-day

People

Identifies future potential department heads and participates in the development of their training plans

Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity

Establishes and maintains effective employee relations including open communication with all employees

Works with Human Resources on manpower planning and management needs

Manages the functions of all hotel personnel through supervision of hotel department heads

Financial

Assists in the development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Programme to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability
Contributes to installing and monitoring cash management programmes including inventories and receivables
Develops recognition programmes, advertising and promotional campaigns to obtain greatest market awareness and patronage
Monitors purchasing practices to ensure compliance with IHG policy and procedures
Assists in selling hotel through personal involvement with all potential markets as required
Works with Director of Finance in the preparation and management of the Hotel’s budget

Guest Experience

Demonstrate brand citizenship by maintaining compliance with all required brand and service standards
Drive improvement in guest satisfaction goals.
Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations
Speak to guests – ask for their feedback and build relationships
Interacts with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community
Ensures highest level of guest satisfaction by providing within Corporate standards quality guest services and amenities

Responsible Business

Ensure a safe and secure environment for guests, colleagues and hotel assets
Assists in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programmes as directed
Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programmes and judicious planning and management of FF& E, as directed
Establishes and maintains a prominent level of visibility and involvement in the property and in business, social and governmental communities as appropriate
Reviews energy conservation programme to ensure minimum energy and utility consumption without sacrificing human comfort
In the absence of the General Manager, assumes responsibilities as appropriate
Keeps General Manager informed of any unforeseen events, which may occur in his/her absence
Ensures environmentally friendly practices are implemented in accordance with the IHG Environmental Manual/local applicable laws and regulations
Ensures emergency procedures are practised and enforced to provide for the security and safety of guest and employees
Co-ordinates functions and activities with General Manager, Regional, Area and Corporate staff as appropriate

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Apply

Choose your language to discover our extraordinary world

Resort Manager