Reservations Supervisor 预订主管

在洲际酒店及度假村®，我们承诺提供给客人“洲际人生”，这意味我们需要你：
• 让客人感到备受欢迎至关重要。酒店必须让客人感到宾至如归。
• 通过提供相关的目的地知识、当地美食或提供世界级服务， 使客人感到舒心满意。
• 为我们的服务增添了浓郁的地方风情,使国际旅行更具吸引力。
• 我们悉心照顾客人，提供个性化的贴心服务。

DUTIES AND RESPONSIBILITIES工作职责
• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
• Promote the Hotel’s (and ICHG generally) products and services
推销酒店（以及整个洲际酒店集团）的产品和服务
• Maintain a high level of product and service knowledge about all ICHG Hotels in your region
充分了解所在地区的洲际酒店集团成员的产品和服务
• Prepare and execute action plans which increase reservation sales and associated business
准备和执行增加预订销售和相关业务的工作计划
• Record and process reservations made by phone/fax/email
记录和处理通过电话，传真，电子邮件进行的预订
• Accept wait list reservations
接受等候单上的客人预订
• Process amendments to reservations such as extensions, early departures, etc
修改延期和提前离店等特殊情况的预订记录
• Manage “no show” reservations by investigation and recording of same
调查和记录未按预订抵店的预订情况
• Record special billing arrangements for groups and conventions
对团组或会议的特别账单安排进行记录
• Liaise with Front Office Manager or Credit Manager for all reservations requiring credit approval
与前厅部经理或信用经理联系要求信用审批的预订事宜
• Maintain knowledge of special rates/ offers/ promotions
掌握关于特价，酬宾，促销活动的信息
• Prepare reports as requested (eg to travel agents, business houses etc)
按照要求准备报告（如给旅行代理人和商业机构的报告等）
• Assist hotel staff to check IHG sister hotel staff rate and availability through Holidex system
• 协助酒店员工查询洲际兄弟酒店的员工价格和可用房间数量通过Holidex 系统

在洲际酒店及度假村®，我们承诺提供给客人“洲际人生”，这意味我们需要你：
• 让客人感到备受欢迎至关重要。酒店必须让客人感到宾至如归。
• 通过提供相关的目的地知识、当地美食或提供世界级服务， 使客人感到舒心满意。
• 为我们的服务增添了浓郁的地方风情,使国际旅行更具吸引力。
• 我们悉心照顾客人，提供个性化的贴心服务。

DUTIES AND RESPONSIBILITIES工作职责
• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
• Promote the Hotel’s (and ICHG generally) products and services
推销酒店（以及整个洲际酒店集团）的产品和服务
• Maintain a high level of product and service knowledge about all ICHG Hotels in your region
充分了解所在地区的洲际酒店集团成员的产品和服务
• Prepare and execute action plans which increase reservation sales and associated business
准备和执行增加预订销售和相关业务的工作计划
• Record and process reservations made by phone/fax/email
记录和处理通过电话，传真，电子邮件进行的预订
• Accept wait list reservations
接受等候单上的客人预订
• Process amendments to reservations such as extensions, early departures, etc
修改延期和提前离店等特殊情况的预订记录
• Manage “no show” reservations by investigation and recording of same
调查和记录未按预订抵店的预订情况
• Record special billing arrangements for groups and conventions
对团组或会议的特别账单安排进行记录
• Liaise with Front Office Manager or Credit Manager for all reservations requiring credit approval
与前厅部经理或信用经理联系要求信用审批的预订事宜
• Maintain knowledge of special rates/ offers/ promotions
掌握关于特价，酬宾，促销活动的信息
• Prepare reports as requested (eg to travel agents, business houses etc)
按照要求准备报告（如给旅行代理人和商业机构的报告等）
• Assist hotel staff to check IHG sister hotel staff rate and availability through Holidex system
• 协助酒店员工查询洲际兄弟酒店的员工价格和可用房间数量通过Holidex 系统