Reservations Agent Kimpton Los Monteros

KIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean, a tribute experience to the golden years of Marbella in the 70's with 195 rooms and suites, different gastronomic spaces, swimming pool, spa, sports areas and the most beautiful views of the coast. A hotel that works the ultimate expression of iconic luxury from the warmth and connection of the Kimpton brand in the premier area of Marbella.

At Kimpton you can:

Be yourself: Be yourself, bring your real self, your best version. Bring your experiences, your personality, your qualities, your creativity. With these ingredients is how you will get to customize the stay of our guests.

Lead Youserlf: We trust you to give your best, take the initiative, do the right thing when no one is supervising, find creative ways to surprise our guests and colleagues. We support you in your growth and continuous improvement.

Make it count: Why not improve the lives of those around us? Yours and our guests'. We care about both of you and that's why we look for every opportunity to create personalized experiences (Kimpton Moment) for both of you. That passion is what makes the work meaningful. What you do matters to us. You matter.

Working at Kimpton is not just work, and it's certainly not like working anywhere else. We value the innovation, creativity, passion and personality of each team member; we want everyone to be and feel who they really are.

What’s the job?

As a Reservations Agent, you will provide accurate information about rates, availability, and other details related to guests’ travel plans. You will also process payments, confirm reservations, and ensure guest satisfaction throughout the booking process.

Your day-to-day

• Provide customer service via phone or email.

• Make, modify, and cancel guest reservations.

• Respond to inquiries about hotel services, amenities, the surrounding area, and other general information.

• Collect payment information at the time of booking and process payments.

• Assist guests with special requests.

• Maintain records of reservations and cancellations

What we need from you?

• Bachelor’s degree in Hospitality or a related field.

• More than 2 years of experience working in a hotel reservations department.

• Excellent customer service skills.

• Strong communication skills.

• Spanish and English required; additional languages are highly valued.

• Proactive, positive, energetic, dynamic, empathetic, team-oriented, and passionate about service.

What to expect from us

• Discounted international rates at IHG hotels.

• Opportunities for professional growth within one of the world’s largest hospitality companies.

• Training programs and access to IHG’s learning platform.

• Meals during shifts.

• Discount on private health insurance.

• Kimpton Benefits: our exclusive employee discount platform.

• A cool work environment and lots of fun ??