Reservations Agent - InterContinental Hayman Great Barrier Reef

About us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.  We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School. 

About the Role

The Reservations Agent will work under the general direction of the Reservation Manager and within the limits of established InterContinental Hotels Group brand and local policies and procedures, responsible for all group activities relevant to the Reservations Department such as assisting with inquiries and bookings, liaising with key departments, establishing strong relationships with our clients, and displaying exceptional phone and customer service skills.

This is an off-island position based at InterContinental Sanctuary Cove.

Base rate $26.70 + penalties 

What we need from you

• Address all guest complaints, inquiries, and requests promptly, escalating to Reservations Supervisor or Manager as necessary.
• Greet guests warmly, using their names when possible, with special attention to IHG Loyalty Program members and VIPs.
• Collaborate with Front Office staff to ensure accurate and detailed guest profiles and pre-arrival information.
• Monitor and merge guest profiles to maintain accurate statistics, improve guest recognition scores, and ensure reservation accuracy.
• Ensure refunds, no-shows, and deposits are managed per established policies.
• Pre-charge advance reservations to secure payments before arrivals.
• Process and verify all commission payment inquiries with the accounts team.
• Distribute all pre-stay communication, including personalized upsell opportunities for accommodation, dining, and activities.
• Review upcoming arrivals to target upsell opportunities and prepare bespoke guest experiences.

What we offer

• World class Staff Facilities including excellent accommodation, a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop and more.
• An exciting and ever-changing Staff Event Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQ’s, markets and much more.
• Extensive career development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training and online IHG courses.
• A great range of employee, friends, and family discount rates across more than 5,300 InterContinental Hotel & Resorts properties.

How to Apply

Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers/ or click the ‘Apply Now’ button.

We also invite you to learn more by following our social channels:

• Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers