Reservations Agent - InterContinental Brisbane

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane will open to guests this winter, offering 321 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.

To help orchestrate unforgettable stays for our guests, we’re now looking for a Reservations Agent, to join our reservations department and ensure each guest’s journey begins on the right note. Reporting into the Reservations Manager, you’ll handle bookings with a smile and ensure a seamless guest experience from the moment they first connect.

A little taste of your day-to-day

• Every day is different, but as part of our team, you will:
• Handle guest inquiries and reservations professionally and efficiently via phone, email, and in person, demonstrating excellent communication skills.
• Utilize the hotel's reservation system to accurately input and update guest information, ensuring timely and accurate booking confirmations.
• Assist guests with travel arrangements, including offering personalized recommendations and assistance to enhance their stay.
• Collaborate with other hotel departments to ensure seamless coordination of guest requests and preferences.
• Demonstrate in-depth knowledge of hotel amenities, room types, and pricing to effectively upsell and maximize revenue opportunities.
• Uphold the hotel's standards of cleanliness, professionalism, and confidentiality at all times.

What we need from you

• Excellent communication and customer service skills, with strong attention to detail.
• Previous experience in a reservations or customer service role is preferred, but not required.
• Ability to remain calm under pressure and adapt to a dynamic hospitality environment
• Ability to multitask and work efficiently in a fast-paced environment.
• Flexibility to work varying shifts, including weekends and holidays.
• Effective time management, well-organized and structured.
• Proficiency in Microsoft Office Word, Excel, PowerPoint 
• Experience in Opera and Concerto preferred
• Fluent in the English language
• Impeccable grooming standards and good personal hygiene
• Full working rights in Australia without restrictions 

What you can expect from us

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care - that you notice the little things that make a difference to guests as well as always looking for ways to improve – in return we’ll reward all your hard work with a great salary and benefits – including accommodation, package benefits, great room discount and superb training. 

We are proud to be IHG and we know you will be too.  Visit http://careers.ihg.com/ to find out more about us.