Reservations Agent

Your Day To Day

• Responsible for hotel reservations and ensure call in or email inquiries are responded on timely manner

• Actively up-sell to support Total Revenue target.

• Maintain a high level of product and service knowledge about all IHG Hotels & Resorts in the region.

• Prepare and execute action plans which increase reservation sales and associated business.

• Accept wait list reservations.

• Manage “no show” reservations by investigation and recording of same.

• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.

• Monitor reservation levels and inform Managers of current and future occupancy rates.

• Prepare reservation sales report.

• Promote the Hotel’s (and IHG generally) products and services.

• Develop and maintain a regular pattern of sales calls.

• Process amendments to reservations such as extensions, early departures, etc.

• Record special billing arrangements for groups and conventions.

• Maintain knowledge of special rates/ offers/ promotions.

• Prepare reports as requested

• Perform other duties as assigned.

What We Need From You

• Bachelor’s degree / higher education qualification / equivalent 

• Minimum of 3 years related experience of two years reservations/front office experience including management experience

• Strong knowledge of local businesses and business trends required.

• Must speak local language(s).

• Other languages preferred.