Reservations Agent

First impression count. We’re looking for a Reservations Agent who is responsible for delivering a seamless and personalised reservation experience that reflects the InterContinental brand standards. This role plays a critical part in ensuring each guest’s journey begins with exceptional service. 

Your day-to-day:

• Handle all reservation enquiries with professionalism and warmth, creating personalised booking experiences that reflect InterContinental brand standards.

• Ensure all bookings, rates, guest details, preferences, and payment information are accurately entered and maintained in the PMS.

• Communicate guest requirements, VIPs, and special arrangements with Front Office, Revenue, Sales, and Housekeeping to ensure seamless delivery.

• Maintain a high level of product knowledge across rooms, outlets, and hotel services.

• Support group and event bookings where required.

Qualifications:

• Exceptional attention to detail and accuracy in data entry and financial processing.

• Strong written and verbal communication skills with the ability to liaise with multiple stakeholders.

• Passionate in providing personalised guest service.

• Ability to multitask in a fast-paced environment.

• Previous experience in hotel reservations, front office, or customer service

• Knowledge of the Opera property management system is a plus.

What you can expect from us: 

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including: 

• HIGA Award Level 3 - Base Rate $26.70per hour + Shift / Weekend Penalties
• Paid birthday leave 
• Hotel perks like accommodation and food & beverage discounts
• Enhanced parental leave 
• Proactive health days and flexible work options. 
• Your career journey will be supported through our lifelong development program 
• IHG Career Milestone celebrations 
• Transfer of entitlements as you move and grow with IHG. 
• Access to our discount retail platform that makes your pay go even further. 

 Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing Framework, we are committed to supporting well-being in your health, lifestyle, and workplace. 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.