Reservation Manager (Pre-Opening) (Saudi National)

About us

InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.

The brand has become synonymous with bold exploration, travel, and cultural discovery. The InterContinental The Red Sea Resort exemplifies these attributes. Set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offers guests sweeping views of the ocean and a discreet barefoot luxury immersed in nature experience.

Each of the resort’s 210 sea-facing rooms provides immediate beach access: allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club and curated meetings and events spaces for leisure, business travelers and groups.

With the worldliness that travel brings, every stay will take your imagination to places you’d never expect!

 Day-to-Day Activities

 1. Managing Reservations

   - Handling incoming reservations via phone, email, and online booking systems.

   - Ensuring that all reservations are accurately recorded in the hotel's reservation system.

2. Guest Communication

   - Responding to guest inquiries and providing information about room availability, rates, and hotel amenities.

   - Confirming reservations and sending booking confirmations to guests.

3. Coordination with Other Departments

   - Liaising with the front desk, housekeeping, and other departments to ensure that guest requests and special arrangements are met.

   - Communicating with the sales and marketing team about group bookings and special promotions.

4. Revenue Management

   - Monitoring room availability and adjusting rates to maximize occupancy and revenue.

   - Analyzing booking trends and making recommendations for pricing strategies.

5. Handling Cancellations and Modifications

   - Processing cancellations and modifications to reservations.

   - Managing no-shows and late cancellations to minimize revenue loss.

6. Administrative Tasks

   - Maintaining accurate records of all reservations and guest information.

   - Preparing reports on reservation statistics, occupancy rates, and revenue.

7. Training and Supervising Staff

   - Training new reservations agents and providing ongoing support and guidance.

   - Ensuring that the reservations team adheres to hotel policies and procedures.

8. Problem-Solving and Issue Resolution

   - Addressing any issues or complaints related to reservations.

   - Finding effective solutions to ensure guest satisfaction.

Skills and Qualities Needed

1. Strong Communication Skills

   - Ability to communicate clearly and effectively with guests and team members.

2. Organizational Skills

   - Managing multiple tasks and maintaining detailed records efficiently.

3. Attention to Detail

   - Ensuring accuracy in reservations and guest information.

4. Interpersonal Skills

   - Building rapport and maintaining relationships with guests and colleagues.

5.Problem-Solving Skills

   - Addressing and resolving issues promptly and effectively.

6. Knowledge of Reservation Systems

   - Familiarity with hotel reservation software and systems.

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration 

• Two to Three years’ prior tenure in a similar role

• International luxury hotel chain background

• GCC exposure

• English Fluency is required 

• Arabic Fluency is preferred

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.