Reservation Agent at InterContinental Residences Dubai Business Bay

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)

InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquillity amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the team as Reservation Agent and let us help you create a career journey like no other.

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Respond to reservation inquiries via phone, email, or online platforms in a professional and timely manner in both Arabic and English
• Provide accurate details about room availability, rates, and hotel services
• Process new bookings, cancellations, and changes with attention to detail
• Maintain an organized and up-to-date reservation system and ensure all guest requests and preferences are accurately recorded.
• Assist guests with specific requests, resolving concerns or escalating when needed
• Promote hotel services through upselling and cross-selling
• Coordinate with Front Office, Housekeeping, and other teams for smooth guest arrival
• Handle payments and secure sensitive guest information
• Stay informed about hotel policies, promotions, and SOPs

Ideally, you should possess some or all the following qualifications and experience:

• High school diploma or equivalent; a degree in hospitality or a related field is a plus.
• Prior experience in luxury hotel reservations, front desk, or customer service roles preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Proficiency in using reservation software (such as Opera, PMS) and basic computer skills.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Strong problem-solving skills and a customer-centric attitude.
• Availability to work flexible hours, including weekends and holidays.
• Multilingual abilities are a plus.

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace. 

We are an equal opportunities employer.