Reservation Agent – Arabic Speaker

Are you customer-focused, detail-oriented, and fluent in Arabic? We are looking for a Reservation Agent – Arabic Speaker who will play a key role in driving room revenue while delivering accurate, professional, and friendly service to our guests.

A little taste of your day-to-day:
Every day is different, but you’ll mostly be:

• Handling room reservation inquiries via phone, email, and online channels in Arabic and English.
• Processing, modifying, and confirming reservations accurately in the hotel reservation system.
• Providing clear information on room types, rates, packages, promotions, and hotel facilities.
• Upselling rooms, packages, and services to maximize revenue opportunities.
• Responding professionally to guest inquiries, special requests, and complaints related to reservations.
• Coordinating closely with Front Office, Sales, and Revenue teams to ensure booking accuracy.
• Maintaining up-to-date knowledge of hotel policies, availability, and market trends.
• Ensuring all reservation records are complete and compliant with hotel standards.

What we need from you:

• Previous experience as a Reservation Agent or Reservations Executive, preferably in a hotel environment.
• Fluency in Arabic (mandatory) and good command of English.
• Strong communication, customer service, and sales skills.
• Familiarity with hotel reservation systems (Opera or similar PMS will be an advantage).
• Attention to detail and ability to work accurately under pressure.
• Flexible to work shifts, weekends, and public holidays.
• Professional attitude with a proactive and service-oriented mindset.

At IHG®, we believe our people bring True Hospitality to life. Join our Reservations team and grow your career with a globally trusted hospitality brand that values diversity, development, and excellence.