Reservation Agent

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Handling guest inquiries and reservations through phone, email, and online channels with accuracy and efficiency

• Creating seamless booking experiences that leave a lasting first impression

• Recognizing IHG Rewards members and returning guests, ensuring personalized service from the first interaction

• Managing reservation details, amendments, cancellations, and payment processes with care

• Anticipating guest needs by offering tailored room options, packages, and relevant information

   

What we need from you

• guests will reach out with inquiries, requests, and feedback, so you’ll be clear, professional, and easy to engage with across phone, email, and digital channels

• You’ll handle booking challenges, changes, and special requests with confidence, turning every interaction into a positive experience

• Fluency in the local language - extra language skills would be great, but not essential 

• You’ll manage reservations systems, ensure accuracy in bookings, and confidently use computer tools while handling numbers and guest information