Representative Customer Care

Provide an industry-leading reservation, loyalty program and service recovery solution for all contacts

· Champion BrandHearted behaviors by demonstrating brand knowledge, brand passion and brand pride.

· Embrace the global and cultural diversity of our guest and business needs.

· Consistently strives to meet or exceed defined performance expectations (revenue, conversion, quality, ADR premium, partner offers, customer satisfaction, etc.) as set by management despite difficulties or obstacles.

· Inspire loyalty and build rapport with our guests, business partners, hotels and corporate employees, through personalized and efficient service driven by the customer needs. Creatively find solutions, within a framework, to drive results; takes accountability and listens to ideas and feedback of others.

· Manage time effectively (including adherence to assigned schedule, attendance, etc.)

· Provide a seamless customer experience through effective use of systems information and tools . · Self-motivated, positive, "want-to" attitude with a willingness to take on new challenges. Actively participates in company initiatives, training and events.

· Take ownership of personal development while aligning with team priorities and company goals.

· Embracing change and adjusting well to evolutions in situation and task while sensitively responding and supporting others through change.

· Understand and consider the impact of own actions on self and others (colleagues, guests, and hotels, etc.)

· Seek opportunities to improve individual and team performance. Help team and colleagues stay motivated and deliver on goals.

· Support and demonstrate IHG’s company values and ways of working.

· Willingly deliver on additional tasks as assigned.

Proficiency in English (CET-4/6 or above)
Good communication skills
Willingness to work in shifts (7am to 11pm)
Relevant work experience is preferred

良好的英文能力 (CET4/6及以上）
良好的沟通能力
接受轮班制的工作（7am to 11pm)
有相关的工作经验优先考虑