Receptionist Supervisor 前台主管
Hotel Brand: Crowne Plaza
Location: China, Guangdong, Shenzhen
Hotel: 广东省深圳市南湖路3018号, 深圳市, Shenzhen, Guangdong, China
Job number: A561198184
Salary: 5000 - 6000
1.Conducts shift briefings toensure hotel activities and operational requirements are known
进行有效的交接班简报工作，以明确酒店活动和运营要求
2.Supervise front officeoperations during assigned shift including:
在当班期间监督前厅部运营情况，包括：
①Maintenance of guestinformation
维护客户信息
②Maintenance of informationabout local events
维护当地活动的信息
③Compile occupancy statistics
统计入住情况
④Supervise the use of he publicaddress system
监督公共广播系统的使用
⑤Supervise group bookings
监督团组预订情况
⑥ Assisting with seriouscomplaints
协助解决严重投诉问题
3.Works with Superior and HumanResources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
1.Associate degree or higher, fluent in English conversation
大专以上文化程度，英语会话流利
2.Cheerful personality, quick-witted, diligent in work, with strong service awareness, sales awareness, and a sense of responsibility
性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感
3.Proficient in all guest-facing policies, facilities, services, as well as the operational standards and procedures of the front desk
通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范
4.Possess a well-proportioned appearance and good physical health
相貌端正，身体健康
5.Experience in international five-star hotels is preferred
具有国际五星级酒店的工作经验的优先
6.Proficient in using the Opera system
熟练使用Opera系统
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Salary: 5000 - 6000
