Receiving & Store Officer

Ensure that supplies are correct as per the purchase order and business needs 

Maintain internal controls over the requisitioning and issuing of items; direct the delivery of supplies to the appropriate departments or storage areas; and ensure reports and records are updated and forwarded to the appropriate contact for payment or further processing, based on hotel policies and procedures 

Ensure cleanliness and organisation in all work areas 

Coordinate with quality control and the respective departmental heads to ensure that supplies received meet the required standard of quality 

Ensure that all security check procedures are followed by vendors when bringing supplies onto the premises for delivery 

Ensure that users cannot receive goods directly from suppliers 

Check that all supplies are in good condition upon receipt, and immediately inform the supplier and the Purchasing department of any rejection or defect 

Acknowledge supplies to vendors on receipt of the proper documents 

Dispatch materials promptly to the respective kitchens, departments and stores 

Ensure the quality of all materials received 

Maintain strict control over items with expiry dates 

Safeguard the hotel's food and beverage inventories by receiving and storing items adequately and protecting them from pilferage and spoilage 

Maintain the established maximum and minimum stock levels of all items under stores responsibility 

Receive and verify daily inventory deliveries from the receiver 

Keep all storeroom areas at the highest level of sanitation and cleanliness 

Code and summarise all requisitions in accordance with the issue timetable 

Rotate stock to minimise wastage 

Inform the Purchasing Manager of all instances of breakage, deteriorated or obsolete stock 

Maintain an up-to-date list of authorised signatories who may sign requisitions, and keep it in a prominent place 

Take action to address these needs in order to exceed their expectations 

Create a positive hotel image in every interaction with internal and external customers 

Adhere to Regent and IHG brand standards 

Maintain a high level of product and service knowledge in order to explain and sell the hotel's services and facilities to guests 

Assist guests and escort them to locations within the hotel at their request 

Maintain knowledge of special programmes and events in the hotel in order to recognise and respond to guests' needs 

Maintain current hotel information to be able to provide information to guests 

Implement procedures which enhance the guest experience 

Strictly implement the Control Self-Assessment (CSA) and achieve a 100% score in the CSA audit of the Purchasing & Inventory category 

Demonstrate an interest in and an understanding of issues relevant to your department and the hotel, and keep your knowledge up to date, including legislative information 

Adhere to the IHG Corporate Code of Conduct, Employee Handbook and hotel policies 

Demonstrate an understanding of competitors' major strengths and weaknesses 

Establish and interpret key performance indicators to manage the business, consistently taking into account the financial implications of business decisions and recommendations 

Have a broad knowledge of how the business is run, focusing on the major factors necessary to ensure that the business is successful and profitable 

Implement acceptable accounting practices and procedures in compliance with IHG policies and procedures, government regulations and generally accepted accounting practices, as affected by local conditions 

Maintain documents for audits of the hotel accounts in compliance with IHG policies and procedures 

Perform other duties as assigned 

Correct and timely receipt and issue of all food, beverage and general store items, matched to purchase orders 

Safe custody of store items, with stock levels, rotation and expiry dates controlled to minimise pilferage, spoilage and wastage 

Accurate and timely recording, documentation and filing of receiving and issuing records 

Cleanliness, sanitation and organisation of all receiving and storeroom areas 

Compliance with the Control Self-Assessment and IHG and hotel policies 

Diploma, higher education qualification or equivalent in Accounting, Finance, Supply Chain or a related field 

1–2 years' experience in hotel accounting or audit, or an equivalent combination of education and work-related experience 

Strong knowledge of accounting principles, financial controls, and statutory reporting requirements 

Proven experience supervising finance team members 

Fluent English required; other languages an advantage