Quality Manager at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

A little taste of your day-to-day:

• Monitor and maintain compliance with IHG brand standards across all departments.
• Conduct internal audits and brand evaluations, and develop and implement improvement action plans.
• Analyse guest feedback and quality metrics to identify trends and drive continuous improvement in service delivery.
• Provide training, coaching, and guidance to colleagues to reinforce service culture and brand values.
• Collaborate closely with leadership teams to ensure operational consistency and high levels of guest satisfaction.

What we need from you:

Ideally, you will have some or all of the following experience and competencies:

• 3–5 years’ experience in a quality, brand compliance, or guest experience role within the hospitality industry.
• Experience in luxury and lifestyle hospitality environments.
• Resort experience is an added advantage.
• Strong knowledge of quality management systems and brand standards.
• Excellent communication and interpersonal skills, with the ability to engage, influence, and motivate diverse teams.
• Proven ability to work independently, manage multiple priorities, and meet deadlines.
• Strong analytical skills with the ability to interpret quality data and performance metrics.
• A genuine passion for hospitality and a strong commitment to guest satisfaction.
• Relevant certifications or qualifications in Quality Management are an advantage.