Quality Control & Improvement Manager (QCI) - Thai Nationality
Hotel Brand: InterContinental
Location: Thailand, Hua Hin
Hotel: IC - Hua Hin Resort (HHQHA), 33/33, Petchkasem Road, Prachuabkhirikhan, 77110
Job number: 164950
The Quality Control & Improvement Manager is responsible for driving service excellence, quality assurance, guest satisfaction, and continuous improvement initiatives across all departments of the resort. This role ensures compliance with InterContinental Hotels Group (IHG) brand standards, monitors operational quality, analyzes guest feedback, and leads initiatives that enhance guest experiences, operational efficiency, and employee engagement.
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