Public Area Supervisor

We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat’s most dynamic waterfront destinations. As part of the global IHG Hotels & Resorts family, voco™ is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we’re preparing to open our doors soon — and we’re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel’s culture and guest experience from day one. Whether you’re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.

We are looking for a detail-oriented and proactive Public Area Supervisor to lead the cleaning and maintenance operations of all public spaces within the property. This role ensures that lobbies, hallways, restrooms, meeting rooms, and other public areas are consistently clean, well-maintained, and welcoming for all guests and visitors. The ideal candidate is organized, quality-focused, and capable of managing a team effectively.

YOUR DAY-TO-DAY:

• Supervise and coordinate daily cleaning and upkeep of all public areas, including lobbies, corridors, restrooms, elevators, and back-of-house areas.
• Assign duties and inspect the work of public area attendants to ensure cleanliness standards are consistently met.
• Conduct regular inspections of public spaces to identify maintenance or cleanliness issues and take corrective action.
• Ensure proper use of cleaning equipment, chemicals, and supplies, maintaining safety and sanitation standards.
• Train, coach, and support team members on cleaning procedures, equipment use, and safety protocols.
• Maintain accurate records of daily operations, cleaning schedules, supply usage, and team performance.
• Communicate effectively with other departments such as Engineering and Front Office to coordinate tasks and resolve issues promptly.
• Respond to guest concerns or complaints in a professional and timely manner, ensuring satisfaction.
• Monitor inventory levels and assist in ordering cleaning supplies and equipment as needed.
• Ensure all public area staff comply with health, safety, and company policies.

WHAT WE NEED FROM YOU:

• High school diploma or equivalent required; vocational training or hospitality certification is a plus.
• Minimum 2 years of experience in housekeeping or custodial services, with at least 1 year in a supervisory role.
• Knowledge of cleaning techniques, materials, and equipment.
• Ability to lead, motivate, and manage a team effectively.
• Strong attention to detail and organizational skills.
• Good communication and interpersonal abilities.
• Basic computer skills (MS Office, housekeeping management systems).
• Physical ability to perform cleaning tasks and stand/walk for extended periods.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.