Project Manager - Creative Services

Lead the end-to-end planning, coordination, and delivery of creative and marketing projects across multiple channels, ensuring timelines, budgets, and business objectives are achieved. 

Partner closely with Creative, Brand, Marketing, and cross-functional stakeholders to translate project briefs into actionable plans, workflows, milestones, and deliverables. 

Manage project scope, schedules, priorities, dependencies, and resource allocation across concurrent initiatives, ensuring efficient execution and proactive risk management. 

Serve as the primary day-to-day project contact for assigned initiatives, facilitating clear communication, alignment, and decision-making among stakeholders, creative teams, and external partners. 

Drive operational excellence across the creative development lifecycle, from intake and briefing through production, approvals, and final delivery. 

Establish and maintain project management processes, tools, documentation, and reporting that improve visibility, accountability, scalability, and team efficiency.

Proactively identify project risks, bottlenecks, and competing priorities, escalating issues and proposing solutions to maintain delivery timelines and quality standards.

Coordinate internal creative resources and external vendors to ensure work is delivered on brief, on brand, on time, and within budget.

Facilitate project reviews, status meetings, and workflow checkpoints to ensure alignment on priorities, timelines, and deliverables across teams. 

Support capacity planning and prioritization efforts in partnership with Creative leadership to optimize team workload and resource utilization.

Ensure adherence to established creative operations processes, governance standards, and approval workflows across all projects.

Identify opportunities to streamline workflows, improve collaboration, and enhance operational processes, tools, and ways of working within the Creative Services function. 

Contribute to a collaborative, solutions-oriented, and high-performing team culture through strong partnership, communication, and accountability.

On-time delivery of creative projects and campaigns 

Delivery against agreed scope, timelines, and budgets 

Stakeholder satisfaction and cross-functional partnership effectiveness

Volume, complexity, and successful execution of concurrent projects 

Efficiency and throughput of creative workflows and project operations 

Accuracy and effectiveness of project planning, prioritization, and resource coordination 

Reduction of project bottlenecks, delivery risks, and workflow inefficiencies 

Adoption and consistent use of project management processes, tools, and governance standards

Quality and timeliness of communication, status reporting, and stakeholder alignment

Team and vendor coordination effectiveness across project lifecycles

Continuous improvement initiatives implemented to enhance operational scalability and efficiency

Successful delivery of high-quality marketing and creative initiatives that align with business and brand objectives  

Consistency and adherence to brand standards, processes, and approved workflows across all projects  

Efficient collaboration and communication across Creative, Marketing, Brand, and cross-functional teams  

Operational excellence in creative development, project execution, and delivery timelines  

Continuous improvement of creative operations, workflows, tools, and team ways of working  

Effective prioritization and resource alignment to support business needs and campaign delivery  

Stakeholder partnership, transparency, and accountability throughout the project lifecycle  

Key Interfaces 

Senior Creative Services Manager / Creative Leadership  

Brand Marketing  

Campaign Marketing  

Media & Channel Leads  

Creative Operations & Production Teams  

Designers, Copywriters, and Internal Creative Resources  

Traffic / Resource Management Teams  

Global and Regional Marketing Teams  

Business and Cross-Functional Stakeholders  

External Agencies, Production Partners, and Vendors 

Bachelor’s degree in Marketing, Communications, Business Administration, Project Management, Advertising, or a related field, or an equivalent combination of education and work experience. Certification in Project Management methodologies or related disciplines is a plus. 

5–7 years of progressive experience in project management, creative services, marketing operations, or integrated marketing environments, with demonstrated success managing complex, cross-functional creative and marketing initiatives from intake through final delivery. 

Experience working with in-house creative teams, agencies, or matrixed organizations managing multiple stakeholders, priorities, and timelines simultaneously. 

Demonstrated experience supporting integrated marketing campaigns across digital, brand, CRM, paid media, and production workflows. 

Experience managing projects that require coordination across internal teams, external vendors, and senior business stakeholders in fast-paced environments. 

Demonstrated expertise in project management methodologies, workflow planning, resource coordination, and execution of complex, multi-channel creative projects from conception through delivery. 

Strong operational and organizational skills with the ability to manage multiple concurrent initiatives, shifting priorities, tight deadlines, and competing stakeholder needs while maintaining quality and efficiency. 

Demonstrated ability to build collaborative relationships and effectively communicate with creative teams, marketing partners, vendors, and senior stakeholders across all levels of the organization. 

Strong verbal and written communication skills, including the ability to facilitate meetings, manage expectations, provide clear project updates, and influence decision-making through effective stakeholder management. 

Working knowledge of the creative development and production process, including creative briefing, review cycles, approvals, production timelines, and asset delivery workflows. 

Demonstrated problem-solving and risk-management capabilities, with the ability to proactively identify challenges, recommend solutions, and drive projects forward in ambiguous or fast-changing environments. 

Experience using project management and collaboration tools to support workflow visibility, resource planning, reporting, and operational efficiency. 

Demonstrated ability to identify and implement process improvements that enhance team collaboration, scalability, and operational effectiveness. 

End-to-end project planning, coordination, and execution for assigned creative and marketing initiatives  

Day-to-day management of project timelines, workflows, priorities, and deliverables  

Cross-functional stakeholder communication, alignment, and project status management  

Resource coordination and workflow tracking across internal teams and external partners  

Project governance, documentation, and adherence to established processes and approval workflows  

Identification and mitigation of project risks, bottlenecks, and delivery issues  

Operational efficiency and successful on-time, on-budget delivery of assigned projects  

Continuous improvement of project management processes, tools, and team workflows 

Project prioritization, timelines, and resource allocation discussions across creative and marketing initiatives  

Cross-functional collaboration and alignment throughout the creative development and delivery process  

Optimization and evolution of project management workflows, operational processes, and team ways of working  

Stakeholder expectations, communication strategies, and delivery planning for complex initiatives  

Creative workflow efficiency and scalability through process improvements and operational best practices  

Team collaboration, accountability, and operational excellence across Creative Services and partner teams