Product Manager, Colleague Experience Platforms
Hotel Brand:
Location: Philippines, Makati City
Hotel: 2 - CRO Manila, 27th Floor, Tower Two, RCBC Plaza,, 6819 Ayala Avenue corner Gil Puyat Avenue, MAKATI CITY, 1200
Job number: 161714
Role Purpose
As part of the Corporate Products team, the Product Manager – Colleague Experience Platforms is accountable for end-to-end product ownership of Business Risk & Resilience (BRR) applications that support Legal, Risk, Compliance, Ethics, and Resilience capabilities across the enterprise. This role ensures that current and future BRR platforms are secure, compliant, usable, and aligned to business outcomes by balancing colleague needs, regulatory requirements, and technology strategy.
The role owns the product lifecycle for a portfolio of BRR applications including: Navex, Riskonnect, Flank, Blee, CPI, GEM, CMX (including sFTP File Migration), DocuSign eSignature, LawVu, Exterro, and future BRR solutions.
Key Accountabilities
- Own the product vision, roadmap, and lifecycle for BRR platforms, ensuring alignment with business priorities, regulatory obligations, and enterprise standards.
- Act as the primary point of accountability for BRR applications, including prioritisation of enhancements, defect management, and technical debt reduction.
- Partner with Legal, Risk, Compliance, Privacy, Security, and Technology teams to translate business needs into clear product requirements and outcomes.
- Govern intake, prioritisation, and delivery of change through established funding, demand, and governance models.
- Ensure platforms meet resilience, security, privacy, and audit requirements in line with enterprise policies.
- Oversee vendor relationships, including licensing, contract renewals, roadmap alignment, and performance management.
- Support onboarding of new BRR tools, including discovery, business case development, implementation, and transition to steady-state support.
- Drive continuous improvement of colleague experience through simplification, usability, and automation.
- Provide transparent reporting on product health, risks, dependencies, and value delivery.
Key Skills & Experiences
Education
- Bachelor’s degree or equivalent practical experience in Product Management, Information Systems, or a related field.
Experience
- Strong experience in product or platform management within enterprise, risk, legal, compliance, or regulated environments.
Experience managing third-party SaaS platforms and vendor-led roadmaps.
Technical skills and Knowledge
- Proven ability to work across complex stakeholder groups, balancing risk, cost, and value.
- Familiarity with enterprise governance, security, privacy, and regulatory compliance concepts.
- Experience working with agile and hybrid delivery models.
- Strong analytical, communication, and stakeholder management skills.
- Demonstrated proficiency with MS Office products (Word, Excel, PowerPoint) required.
- Must be comfortable using meeting systems and video cameras
Basic understanding of AI.
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
