Porter & Club Lounge Attendant - Front Office (Multiple Positions)

Located in the city centre, Crowne Plaza Hobart connects its visitors, business or leisure, to the heart of Tasmania. A warm welcome to Tasmania’s capital, our contemporary hotel offers well thought out spaces to connect and recharge with modern rooms designed to ensure our guests rest and relax while making the most of their stay. Crowne Plaza Hobart offers 241 guest rooms and has a range of spaces from ballrooms to the boardroom, a 24-hour business centre, and is only moments away from Salamanca Place and Constitution Dock.

What is the job?

At Crowne Plaza Hobart, every moment matters. From the instant our guests arrive to the time they say farewell, our team creates warm, memorable, truly hospitable experiences. We are now seeking enthusiastic, guest‑focused individuals to join our Front Office team as Part-Time Porters and Part-Time Club Lounge Attendants.
If you love connecting with people, supporting your teammates, and delivering polished, memorable service – we’d love to meet you.

Porter

Your day to day

As a Porter, you’re often the very first impression of the hotel. You’ll welcome guests with warmth, assist with luggage, provide valet parking and offer directions or support as needed. You help set the tone for the entire stay with professional, efficient and friendly service.

• Provide warm welcomes and sincere farewells to all guests.
• Assist with luggage and escort guests to their rooms.
• Support valet parking operations safely and efficiently.
• Maintain a clean and polished lobby environment.
• Recognise guest preferences and help action guest feedback promptly.
• Respond to requests quickly and professionally.
• Uphold IHG policies, WH&S standards and hotel procedures.

What we need from you

• Ability to safely lift, carry and move guest luggage (up to 23kg) in line with manual‑handling guidelines.
• Strong communication and customer service skills.
• Flexibility to work rostered shifts including nights/weekends.
• Confidence in guest interaction and a welcoming demeanor.
• Valid Tasmanian Driver’s Licence (or transferrable interstate/overseas). Automatic-only is acceptable, manual preferred for full valet capability.
• RSA – valid in Tasmania (preferred).
• Based in Hobart. Will consider applicants looking to relocate from other states.

Club Lounge Attendant

Your day to day

As a Club Lounge Attendant, you’ll deliver elevated service to our VIP and IHG One Rewards elite guests. You’ll curate personalised experiences, host Food & Beverage service in our exclusive lounge on the top floor and share insider tips on Hobart to enhance each guest’s stay.

• Create a genuine, personalised welcome for VIP guests.
• Assist with check-ins, check-outs and guest account queries.
• Host Food & Beverage service including breakfast, canapés and drinks.
• Build rapport with guests, tour operators and internal teams.
• Share insights on Hobart attractions, history and experiences.
• Support guest enquiries and action feedback to ensure exceptional stays.
• Maintain the lounge environment and ensure all service areas are fully stocked.
• Uphold IHG policies, WH&S standards and hotel procedures.

What we need from you

• Previous experience in Food & Beverage or Guest Services (essential).
• Opera PMS knowledge (preferred).
• Qualifications in Hotel Management and/or Food & Beverage are highly regarded.
• Excellent communication skills and high service standards. Bilingual or multilingual language skills are advantageous.
• Flexibility to work rostered shifts including nights/weekends.
• Ability to work in a fast-paced and guest focused environment.
• RSA – valid in Tasmania.
• Based in Hobart. Will consider applicants looking to relocate from other states.

What you can expect from us

We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey.

• Free staff meal on shift.
• Full uniform provided, laundered in-house. 
• Paid birthday leave in addition to your annual leave.
• Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills.
• You have the opportunity to fast track your career with a growing global company.
• Popular hotel perks and discounts on the retail platform.
• Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage!

Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.  So, join us and you will become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.