Porter | Part Time | Crowne Plaza Melbourne

About us

Crowne Plaza Melbourne is the perfect destination for your next staycation, family holiday or romantic escape. At Crowne Plaza Melbourne you can find big city adventure combined with some well-deserved time to relax. Experience the vibrancy and eclectic culture for which Melbourne is renowned with central accommodation near Melbourne CBD. Crowne Plaza Melbourne is ideally located on the Yarra River, only steps away from the restaurants and bars of the South Wharf precinct, CBD shopping, and South Melbourne with its popular cafes and markets.

What's the job

As a Porter, you will support guest arrivals and departures, coordinate guest car parking, ensure the safe handling and delivery of luggage, and assist all guests with enquiries while helping them navigate the hotel’s facilities.

Your day to day

• Deliver exceptional guest service by welcoming guests, assisting with enquiries, providing directions and transport options, escorting guests and their luggage, and ensuring smooth arrivals and departures.
• Support hotel operations through safe valet parking, maintaining cleanliness of lobby and driveway areas, managing guest mail and messages, and following key security and grooming standards.
• Maintain strong hotel and local knowledge including daily activities, in-house events, room and outlet facilities, and key city attractions to provide personalized recommendations and enhance the guest experience.

What we need from you

• Look smart – wear your uniform with pride 
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company.
• Ability to be on your feet most of the day, with lots of bending and kneeling.
• Ability to lift, push and pull big objects like luggage, bags, and parcels up to 50lbs (23 kg)
• Problem solving, reasoning, motivating, organizational and training abilities.
• Good Communication and writing skills
• Communicating with the other departments to make all guests stays better
• Driver License 

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.